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24.56
1113
Shery
2) service got suspended
3) pay arrangement
4) Scott
for account
new employee
5) wants to make a payment online. Mr. Davidson
6) change phone
telemarketing calls
5623201284
Robert 081312
5623201284
6574457099
7) business account port 800
8) Spanish rep
9) out of state
reopen
10) bill
I1l
customer's name:
reason of call:
resolution:
Assurance Thank you for calling TMOBILE. This is MICHAEL, one of the accpiount experts. How may I help you?
Probe
Acknowledge Customer's Effort
Visual/Verbal Audit
Confirm Resolution
Recap
Don
Don't call back Statement
Tardeo, Michaeljohn Tardeo Michaeljohn michaeljohn.tardeo 611913 2047014
Business Care 1-800-375-1126 24 hrs / 7 days a week Transfer: 64427
Business Care: Spanish 1-800-375-1126 2:45 a.m. - 10:15 p.m. PT (Sun-Sat) Transfer: 65626
Business Activations 1-888-310-8369 (Sales rep use only - say Business Credit or Sole Prop Activations) 24 hrs / 7 days a week Fax: 1-866-870-8076
962624704 one digit missing
2407138550
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