Notes

FlightAttendant C e n t r a l
25
Questions and
Answers
for the
Cabin Crew Final Interview
by Kara Grand
FlightAttendant
C e n t r a l
Welcome to Flight Attendant Central!
This special 25 Questions and Answers report is a powerful tool when preparing for your interview. I compiled this list based on the most commonly asked cabin crew final interview questions.
You will find the questions, the guidelines on what your answer should or should not be and a sample answer. I have also included a blank area at each question where you have the space to fill in your answer as it applies to your experience.
I am giving this away to help as many people as I can. I believe that the more you give, the more you receive.
The key to success in your cabin crew assessment day is preparation. Knowing what to expect and showing the best you can be are crucial factors in the process.
I hope this guide gives you a view into some of the important things you need to think about as you prepare for your final interview. I am also looking forward to sharing a lot more powerful training and information with you!
See you up there,
Kara Grand
Creator, FlightAttendantCentral

Tell me about yourself.
Remember to stay professional during your final interview. This question is meant to ask you about your career and detailed work history. It is not about your childhood, home or hobbies.
Remember that you are being interviewed for a cabin crew job, so your response should be focused on the relevant customer service job experience.
Try to keep it short, this question is just a conversation starter.
Do not reveal information that you donʼt want your future employer to know.
SAMPLE ANSWER
ʻI have been working for the past 4 years for Company A. I started out as part-time junior sales associate and have been promoted to senior sales associate and most recent to store assistant manager. Meanwhile I graduated from College B with a major in Economical Studies.ʼ
YOUR ANSWER
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Why do you want to work for our airline?
Do not go to your interview without doing some research about the company you would like to work for. Browse their website and read the ʻAbout usʼ or ʻHistoryʼ sections.
The first part of the assessment day consists of a series of informative videos about the airline, how it was created, plans of expansion, financial results, life in their city, career prospects and other relevant information. Take some notes and review them before your final interview.
Do not explore unknown territory. If the interviewer brings up a certain subject that you donʼt know much about, be honest and tell them so.
SAMPLE ANSWER
ʻI know that your company has been one of the fastest growing airlines in the world, with numerous awards won (give some examples here) and openness towards cultural diversity. I would be honored to be part of such an ambitious team.ʼ
YOUR ANSWER
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Tell me about your dream job.
Stay away from a specific job.
If you say another job, you will give an impression that you might be dissatisfied with the cabin crew job. If you say cabin crew, then your credibility might be questioned.
Talk about the positive aspects that the job will bring to your life rather than naming a position.
SAMPLE ANSWER
ʻMy dream job will give me the opportunity to travel and discover new cultures and interesting people. It is the job that gets me excited to wake up every day, go to work and constantly learn something new.ʼ
YOUR ANSWER
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Do you work better in a team or alone?
This is not an easy question to answer, however it is frequently asked during final interviews.
You are interviewing for a cabin crew position. A key requirement for this job is team-work.
Do not answer ʻIt depends on the situationʼ.
SAMPLE ANSWER
ʻI prefer to work in a group, but I also enjoy having a part of the work that is my personal responsibility.ʼ
YOUR ANSWER
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How would your friends or coworkers describe you?
Prepare some quotes from your coworkers or friends.
Stay focused on the skills and traits that are relevant for the cabin crew job.
Do not get into lengthy stories about your friends or coworkers.
SAMPLE ANSWER
ʻBoth my friends and coworkers would say that I am a reliable individual. They all know that they can count on me to listen to their problems and try to help them find a solution.ʼ or
ʻJohn Smith, my colleague at Company A always said that I am the most organized person he knows because my area was always clean and I never left home before tidying up the dayʼs work.ʼ
YOUR ANSWER
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Tell me about a time when you helped someone.
Be prepared with some examples of situations when you helped either a customer or a colleague.
Stay focused on the required skills for the cabin crew position.
Use the names of your colleagues or customers.
SAMPLE ANSWER
ʻMrs. Smith, a regular guest in our hotel has just checked in together with her niece and twin babies. We were not informed that the babies will need sleeping cots, so the arrangements have not been done and we only had one cot available. I talked to our manager and explained the situation. We ordered a new cot that was delivered in the same day, so I made sure that the room was arranged, together with complimentary toys and blankets and the schedule of the baby sitter. Both Mrs. Smith and her niece were very grateful, and my manager also praised my
efforts.ʼ
YOUR ANSWER
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Tell me about a time you made a suggestion to improve business.
Talk about the time you gave a suggestion that was further used to benefit the company.
Do not tell the interviewers about suggestions that were ignored at the time only to be implemented later.
If this never happened to you, then answer honestly and focus instead on the efficiency of the company you worked for.
SAMPLE ANSWER
ʻIn the restaurant I worked we used to have sugar packs on each table. We were consuming a lot of those packages every week. I suggested to my supervisor that we introduce sugar cubes on the trays when we serve coffee or tea. He told me that this cut the sugar consumption in the restaurant by 50% and the new set-up looked nice.ʼ
YOUR ANSWER
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Tell me about the most fun you ever experienced on the job.
Discuss a successful project you enjoyed completing, not the workplace cafeteria pranks.
Take this chance to reinforce your team player skills.
Keep the answer short and professional.
SAMPLE ANSWER
ʻEvery December we have a ʻsales person of the yearʼ competition. Last year, the sales associates divided into 2 teams and we had our own competition to see who sells the most. We had great fun making daily charts and posting them for everyone to see. We sold so much that month, we became the best selling store and we were all praised by our manager.ʼ
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