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Hi team,

Let’s use the below features and objection handling points on all the calls, this will be help in meeting Upsell Compliance score.

· Use below points on all resolve calls.

NWP Features:

Ø Automatically detects and alerts when you connect to an unsafe Wi-Fi hotspot, even if your VPN is turned off.

Ø It notifies you when the Wi-Fi network has weak encryption and/or is not password protected.

Ø Simply tap on the alert to launch the app and to enable VPN, and it secures that connection.

Objection Handling:

Ø As EarthLink customer getting a 30 day trial period

Ø NWP helps to reduces identity and online transactions risks on public Wi-Fi hotspots

Ø NWP offers you a complete protection against unsafe Wi-Fi hotspot

NSO Features:

Ø Facebook wall scanner (scans the Facebook wall for any suspicious links or matter and alerts you along with your friends)

Ø Idle-time technology (works on the virtual memory of computer and not on the physical memory)

Ø Reputation scanner (scans the complete hardware and software of the computer)

Ø Silent mode technology (silently works on the background of the computer)

Objection Handling:

Ø As EarthLink customer getting a 30 day trial period

Ø NSO which helps keep you safe when you surf, shop and bank online etc.

Ø NSO offers you a complete protection against online thefts, etc.







Issue:Cx is not able to login to emails
Caller's Name:Marcia Webster
Phone No:7607317321
Email Address:[email protected]
Best Callback No:7607317321
Verified By: Secuity Word
Resolution:Asked the cx whether its on email program or webmail.
Cx uses webmail.
Error: Username/Password is incorrect
> Gave the password to the cx and helped her to sign in.

Indu chaturvedula
Sitel,Hyderabad

___________________________________________________________________________________________________________

Issue:Cx is not able to login to emails
Caller's Name:Cynthia Downs
Phone No:(520) 245-5890
Email Address:[email protected]
Best Callback No:(520) 245-5890
Verified By: Secuity Word
Resolution:Asked the cx whether its on email program or webmail.
Cx uses webmail.
Error: Username/Password is incorrect
> Gave the password to the cx and helped her to sign in.
>Did make sure that the passwod on account and email are same UPJ-UME
>cx is able to sign in

Indu chaturvedula
Sitel,Hyderabad
     
 
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