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Let’s use the below features and objection handling points on all the calls, this will be help in meeting Upsell Compliance score.
· Use below points on all resolve calls.
NWP Features:
Ø Automatically detects and alerts when you connect to an unsafe Wi-Fi hotspot, even if your VPN is turned off.
Ø It notifies you when the Wi-Fi network has weak encryption and/or is not password protected.
Ø Simply tap on the alert to launch the app and to enable VPN, and it secures that connection.
Objection Handling:
Ø As EarthLink customer getting a 30 day trial period
Ø NWP helps to reduces identity and online transactions risks on public Wi-Fi hotspots
Ø NWP offers you a complete protection against unsafe Wi-Fi hotspot
NSO Features:
Ø Facebook wall scanner (scans the Facebook wall for any suspicious links or matter and alerts you along with your friends)
Ø Idle-time technology (works on the virtual memory of computer and not on the physical memory)
Ø Reputation scanner (scans the complete hardware and software of the computer)
Ø Silent mode technology (silently works on the background of the computer)
Objection Handling:
Ø As EarthLink customer getting a 30 day trial period
Ø NSO which helps keep you safe when you surf, shop and bank online etc.
Ø NSO offers you a complete protection against online thefts, etc.
Issue:Cx is not able to login to emails
Caller's Name:Marcia Webster
Phone No:7607317321
Email Address:[email protected]
Best Callback No:7607317321
Verified By: Secuity Word
Resolution:Asked the cx whether its on email program or webmail.
Cx uses webmail.
Error: Username/Password is incorrect
> Gave the password to the cx and helped her to sign in.
Indu chaturvedula
Sitel,Hyderabad
___________________________________________________________________________________________________________
Issue:Cx is not able to login to emails
Caller's Name:Cynthia Downs
Phone No:(520) 245-5890
Email Address:[email protected]
Best Callback No:(520) 245-5890
Verified By: Secuity Word
Resolution:Asked the cx whether its on email program or webmail.
Cx uses webmail.
Error: Username/Password is incorrect
> Gave the password to the cx and helped her to sign in.
>Did make sure that the passwod on account and email are same UPJ-UME
>cx is able to sign in
Indu chaturvedula
Sitel,Hyderabad
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