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Hello, my name is Asif. I'll be glad to help you.
Hello, my name is Asif. How may I help you?

Elaborate

Could you please elaborate your query so that I'll be able to help you in a better way?
Could you be more specific on this inquiry?

Hold
Could you please allow me two minutes while I check with my available resources?
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I am sorry it is taking longer than I anticipated. I am still working on your account. Please allow me a minute more.

I am still reviewing the details. I appreciate your patience.

Idle
I don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
Since we've been idle for 2 minutes, I'll need to disconnect this chat. We hope to see you again soon!

Reconnected
It looks like something caused our chat to be disconnected. I'm really sorry for the inconvenience.
I'm sorry your previous chat disconnected. I will try and pick up where you left off. Please let me be the one to help you with your issue. Shall I go ahead and check the previous chat session that you had with the agent?
Hi again! I am sorry we were disconnected. I can pick up where we left off.
I am sorry the chat was disconnected due to some network issue. I am glad that we are reconnected.

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