Notes

Hello,

Thank you for providing us the snapshots.

First of all I apologies for the inconvenience that we have cause to you though you have already heard these apology lines before still accept my sincere apologies.

As a customer, ​I can completely understand your need Rehan, if I were in your position I would feel the same.

I've also escalated the matter to the concern department to investigate on this issue and take necessary actions so that such instances may not be repeated in future.

I wouldn't like to provide any false expectations, information and mislead you in any aspect and that is the reason I've explained the exact issue behind this.

Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. We won't let down our valuable customers like you in any situation.

Although my words may not be enough to appease your disappointment, but I hope that you will give us another opportunity to prove the quality of our service to you.

I understand that at this point of time asking you to contact us again with the cash back details would be disappointing, but it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately. I hope you understand.​

Thank you for being a valuable customer. We look forward to see you soon.

We're working hard to provide a stress-free and convenient shopping experience at Amazon.in.

I hope you understand our limitations.

If you still have further queries, kindly feel free to write us back.I hope this helps.

This is only through your comments and feed backs which makes our company world's best e-commerce shopping site

I really apologize as this is a rare situation at Amazon and I assure you that it will never happen again in future.

I wish I could have done this for you; however, this issue is beyond my limitations.

Being an customer service associate, I have to abide by rules and policies of the company. I hope you understand.