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2) Brand and Customer Loyalty
The representative established rapport with customer. The representative even asked for the email of the customer so that information about International plan may be sent to the customer. In this way, the customer may verify the information that was told to her.
3) Revenue Growth
None. There was no upsell in call or attempt to transition to sale.
4) Efficiency and Resolution
There was no dead air. The customer was not placed on hold.
5) To drive a Famous For Care, the representative could have branded the call.
6) Yes. The customer's inquiry was answered in a timely manner.
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