Notes

Opening-
Hello, my name is Md Faiz. I'll be glad to help you.
Hello, my name is Md Faiz. How may I help you?

Elaborate
Could you please elaborate your query so that I'll be able to help you in a better way?
Could you be more specific on this inquiry?

Hold
Could you please allow me two minutes while I check with my available resources?
Please allow me 2 minutes. So that, I can check, what best, we can do in this regard.

Thank you for your patience and time.
Thank you for your valuable time.

Refresh hold

I am sorry it is taking longer than I anticipated. I am still working on your account. Please allow me a minute more.
I am still reviewing the details. I appreciate your patience.

Security

I will surely help you with this but, before proceeding further could you please provide me your registered email ID, your full name and the complete billing address with name of your city, state and the pin code associated with your account ?

May I please have the email address along with the name and billing address on your account?

Please help me with your email address, first and last name and complete billing address along with PIN code registered with the Amazon account?

To Look into your account, May I have your name, e-mail address and complete billing address with name of your city, state and the pin code as on amazon account?

Before I proceed any further I need to verify some of your account details for security reasons. May I know your name on the account, the email and your complete billing address?



If customer is not willing to provide the details

I am sorry, I do not want to bother you by asking the details. However, this is just to verify that I am contacting and providing order related details to the account holder only and not to anyone else.

Ensuring the security of customer account information is our top priority. The phone security verification questions are necessary to prevent any unauthorized persons from accessing your account, and we aren't willing to take any short cuts where your privacy is concerned.

Thank you for providing me details which I needed to verify your account.
Thank you so much for helping me to access the account.

Thank you for your cooperation with our security check.

Reconnected

It looks like something caused our chat to be disconnected. I'm really sorry for the inconvenience.

I'm sorry your previous chat disconnected. I will try and pick up where you left off. Please let me be the one to help you with your issue. Shall I go ahead and check the previous chat session that you had with the agent?

Hi again! I am sorry we were disconnected. I can pick up where we left off.

I am sorry the chat was disconnected due to some network issue. I am glad that we are reconnected.



Closing

Is there anything else I can assist you with?

It was my pleasure assisting you.


Thank you for contacting Amazon. We hope to see you again soon.

To close this window, please click the "end chat" link.