Notes

Hello, $contacts.name.first
I was reading your inquiry about your XXXX but rest assured that I will do my best to help you.

May I have your order number and the full billing address of the payment method used to place the order please?

It's been a pleasure assisting you, $contacts.name.first. I am going to disconnect now. You may receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a great evening!

I am sorry but I am required to close this chat due to lack of activity, $contacts.name.first. You may receive a brief email survey regarding your experience with me today, and I would appreciate your feedback. If you need any help in the future, please, do not hesitate to contact us again. Thank you for contacting Walmart.com and have a great evening!

Depending on context: I am doing well too, thank you very much for asking.

Just to verify, were you aware that this item is sold and shipped by our Marketplace Seller “XXXX”?

Due to I do not have the option to send a replacement or process a refund for this missing package, and in order to ensure you receive the best support for the items you purchased; the first route to correct this issue is to communicate directly with the Marketplace seller and for that, I can share with you the steps to contact them.

We've created a tool where you can send a message and communicate directly with them. Their response will be sent to the email address in your Walmart.com account. The expectation is that you will receive a response within 1 business day.

To start messaging the seller, please follow these steps:

1. Click "Sign In" (or your name) at the top of the page. Then select "Your Account" from the dropdown
2. Find the order number and select “See Details”
3. From there, select “Contact this retailer” next to the item for assistance with your order

I will create an escalation to the marketplace team; they will contact the seller and request them to contact you via email within 1 business day.

And if you are not contacted back tomorrow by the end of the day, you can contact us again to offer you further assistance.

Since the Marketplace Seller "XXXXX" has not contacted you to offer further assistance about this missing order, I will escalate this incident to our Marketplace Sellers Team, so they can reach you by email within 1 business day and offer you further assistance. Rest assured, with this new escalation that I will place, you will be dealing with Walmart instead of the seller.


Since the item dimensions and weight are above the average, I can schedule a Pick Up with Fedex, so they can return the item to us for you. In order to process this request to Fedex, I will need some information. Can you please help me providing me the date that best suits you and verifying the following contact information for the pick up?

Contact Name:
Address:
Email:
Phone Number:

Thank you for your patience, $contacts.name.first. I have issued a request through Fedex to pick up your item. FedEx is scheduled to pick up your package on XxDATExX. Please have the item packaged and ready for pick up by the scheduled pickup date.