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On Amazon website,it was mentioned as Non-Returnable and cx complained that product was defective
agent informed on call to cx that return was not required for this product,as the product falls under non returnable category,hence issued return less refund as cx complained that item was faulty
cx complained that product was defective & hence returnless refund was issued and on website it's mentioned as non returnable &agent mentioned the same to cx as well,but return window is displayed on CSC
cx created return form ORC on different order,pickup was done and so agent issued refund on this order id,however for the order on which return was created actually was never delivered to & dummy refund was issued by FC
cx complained that sim ejection tool was missing in the order: 3555 & agent in the contact id:1001100088376 asked cx to place a new order for the missing item and that it will refunded after the delivery,hence cx contacted to claim the promised refund amount
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