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I understand how important the order must be for you to receive it yesterday, 6th May, 2018.
I kept a watch on the order status until now and I've even coordinated with the courier department to understand what went wrong with the shipment,
I see there was a slight miscommunication due to which the delivery agent could not deliver the product as promised.
I'm hating to ask you to wait for any longer to receive this order, but please do accept this one time as an exception as this happens in a very rare cases and we never intended to do so.
At Amazon, our customers are our highest priority, and so is the reason we work hard to meet our customers' expectation.
I know you are a Prime customer since a very long time and you've purchased Prime subscription to receive order deliveries at the earliest possible.
To make sure you are still happy with our services as a Prime member, I've immediately EXTENDED YOUR PRIME SUBSCRIPTION FOR ONE MONTH
This is a small gesture from our end, to our valuable customers like you.
Also as an important feedback, I've raised a complaint on this issue about the incorrect tracking update by the Delivery Agent which we were certainly not expecting our customers to experience.
Please be assured that we will take a proper action on the delivery agent and also we will ensure to coach the delivery agents in a right way to make sure this never happens with our customers, going forward.
It is really important for us to give the seamless shopping experience to our customers and we always work hard for the same
We're constantly striving to improve our services and we will consider your feedback to provide a better shopping experience.
We really thank you for all your time, patience and understanding in this, rest assured that we are working reducing similar issues.
I can promise you that you will receive the package by today without fail, also I will keep a watch on it to ensure you wont face any further trouble on this issue.
I'm very positive that you would understand the situation and consider this one time as an exception to give us opportunity to improve our services in future.
We look forward to seeing you again soon.
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