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Thanks for writing in.
We understand your concern about the delivery of your order ''.
We are sorry for the trouble you had to go through.
We'd like to let you know that the courier service provider tried to deliver your order on <attempted date>, but could not deliver due to unforeseen courier issues.
We'd like to let you know that the courier service providers will reattempt the delivery for your '' on {New_promise_date} and they will make at least three attempts to deliver your shipment.
The Wishmaster from 'Ekart Logistics' will call you only if they're unable to locate your address or to confirm your availability.
However, you can contact the Wishmaster at your convenience through a secure connection using the number that you would have received with the out for delivery SMS and dial-in the PIN.
Hope this helps.
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