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Hi,

Thanks for writing in.

We understand you want to redeem BuyBack Guarantee for your product '' with order ''.

We are sorry for the trouble you had to go through.

We would like to let you know that You will be able to redeem the BuyBack Guarantee value from the beginning for 6 to 8 months and 9 to 12 months (each tenure will have a separate discount value) from date of your new phone’s delivery which has the BuyBack Guarantee promise.

The BuyBack Guarantee offer will be visible on your product page from the beginning of 6th month (154th day from the delivery date).

However, redemption option will be visible on applicable products' page.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope this helps.
     
 
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