Notes

Hi,

Thanks for writing in.

We understand that you'd like to change the pickup address of your order OD111382620269255000 for 'Panasonic Eluga I9 (Champagne Gold, 32 GB)'.

We are sorry for the trouble you had to go through.

We request you to please follow the trouble shooting steps to resolve your issue.

For battery issue:

Basic Checks:

The battery drains faster when you use the device for:
- Intensive use of basic functions like calls, browsing etc.
- Navigation or GPS for long periods of time.
- Intensive camera use.
- Watching a lot of videos.
- Playing graphics-intensive games.
- Using apps for long periods of time, like Facebook and WhatsApp (The screen is on all the while).
If you want to know how long the device has been running, follow the steps below:

- Open Settings
- Scroll down and tap About Phone
- Tap Status
- Scroll down and check Up time (The time listed here is in hours. Anything above 168 hours needs to be rebooted.)

Check Apps Battery Usage:

1. Pull down the notification panel and tap the settings icon.
2. Tap the Battery option
3. This will show you the battery availability & usage on your device
4. Select a service/component in order to view its battery usage
5. If required, tap adjust power use and change the settings to reduce power consumption
6. Check if any app is taking more battery than normal

Check Battery History:

1. Pull down the notification panel and tap the settings icon.
2. Scroll down and choose Battery.
3. Tap the battery graph to view a details.
4. Now, you should see the Battery History, a graphical representation of the battery discharge rate. Check the signal strength, awake and screen on time.
Note: This resets every time the battery is charged to 100%.

Example 1 (Poor Network Signal)

- As signal strength decreases, the device requires additional power resulting in battery drain.
- The cost of an hour's worth of calls is 150mA, assuming a strong signal (Green). So, on a 2000mA battery, it takes 8% of total capacity (8% =150/2000).
- This means the same 1 hour of calls could cost as much as 23% of battery life (23% = 450 / 2000)
- If the your home or office is at a location with poor network signal, the battery may last less than normal.
- Compare the colour of the network in the image to the 'signal strength vs. battery usage' below.

Example 2 (Wake Lock)

- If the "Awake" is more than "Screen ON", then you might have installed an app which has a wake lock.
- Wake lock is used by app-developers to control the power state of the device. It can be used to keep the processor running and sometimes prevent screen from dimming or going off.
- Apps like Anti-virus and Battery savers come with wake locks, so that they can monitor the device without interruptions. We suggest not to have these apps as Android is a safe operating system and manages battery well by itself.

For hanging issue:

Reboot the device

Rebooting your device gives it a fresh start and is sometimes all you need to fix your issue.

- Press and hold the Power button on your smartphone to Reboot the device (If reboot isn't available, turn Off and then turn On your smartphone).

If you want to know how long the device has been running, follow the steps below:

- Open Settings
- Scroll down and tap About Phone (If you don't find this, tap System and then look for About Phone)
- Tap Status
- Scroll down and check Up time (The time listed here is in hours. Anything above 168 hours needs to be rebooted.)

Check for available storage

1. Pull down the notification panel and tap the settings icon.
2. Scroll down and choose Storage.
3. Check the available free space.

If the space is running less than 10%, you may need to free up storage.

- Tap Manage Storage
- Request you to free up space and remove pictures and videos which are already backed up.

Reboot into safe mode

1. Press and hold the power button.
2. Tap and hold the Restart button on-screen
3. In the safe mode confirmation box, tap OK.
4. The phone should now reboot into safe mode. This can be confirmed by the safe mode icon at the bottom left corner.
5. Now, please check if the device has the same issue. Eg: If a particular app wasn't working correctly, open the app to check functionality.
6. Just reboot normally to exit safe mode.

Uninstall recently installed apps

If the issue goes away in safe mode, a recently installed app is most likely causing the issue.

- Restart your device to exit safe mode.
- Uninstall recently downloaded apps one by one to see if you can find the app that's causing issues. (see steps below)
- Once you remove the app that's causing the problem, you can reinstall the other apps you removed during testing.

WARNING: Uninstalling an app may cause app data such as game levels, saved passwords etc. to be lost.

1. Pull down the notification panel and tap the settings icon.
2. Scroll down and choose Apps.
3. Look for the app you want to uninstall and tap on it. (In this case, we have shown the Flipkart App.)
4. Now, tap Uninstall and then confirm by tapping OK.
5. You should now see a confirmation that the app is successfully uninstalled.

Check for OTA update

Things to remember before the update:

- Make sure to connect with WiFi. (If Wi-Fi issue, you may have to use the mobile data)
- Make sure the battery is charged above 50% or is connected to the charger during the update
- Backup any important data, if required.

1. Pull down the notification panel and tap the settings icon.
2. Scroll down and choose About Phone
3. Tap System updates and then Check for updates
4. The device should now look for available updates.
5. If an update is available, continue to download and update.
6. The device will reboot once updated.

If there is no updates available, continue to the next step.

Perform a factory reset

- If required, please backup data.
- Make sure the battery is sufficiently charged.
- If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

1. Pull down the notification panel and tap the settings icon.
2. Scroll down and choose Backup & reset.
3. Tap Factory data reset.
4. Tap reset phone.
5. Draw the pattern or enter the pin if applicable.
6. Tap Erase everything to initiate the factory reset.

Note: During setup after the reset, please make sure that you don't restore the settings. Set it up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, request you not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

Hope this helps!