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Looking at Freshservice, and Remedyforce for a more ITIL aligned solution
Looking to manager Incidents, Service Requests(via catalog) - New Employee Hire
Agents - 2/3
Self-service portal + KBase
Pitch for IT - main, HR, Facilities?
Asset Management, Asset Age, Maybe manage network monitoring(looking at PRTG at the moment) and asset performance deterioration and automatic ticket creation with that.
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