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cx phone burnt up, TMobile, sent a Sprint Samsung Edge 6 Plus instead of a TMobile Phone, Sprint sent unlock code, doesn't know to unlock phone
Asked cx to go to carrier store to help unlock phone with Sprint code
Jonah Johnson
Samsung S7
[email protected]
355 Capital Streetth East Misspile Salem Ortgon 97301
5039863071
353425080210042
Cx needs to reset Google account on their S7
Asked cx to send in for reflash so that they can reset their device, cx agreed, told cx
Robert
1125954381
Tablet S2Galaxy
Factory reset or power down, security policy prevents turning off, calling from Best Buy
75901
9366991100
Cx called in, can't turn off or factory reset Samsung Tab S2, security policy prevents turning off
Asked cx if there was any other way to reboot device, cx said no, asked cx to power down by doing a battery pull, rebooted into recovery mode by holding the power button and the volume up button, device didn't go into recovery mode, asked cx to try to reboot the device one more time
Galaxy S7 Edge turning off and on, back button clicks like crazy
Joshua Luna
5806655325
1) Inquiry:
2) Steps taken:
3) Resources used:
4) Additional comments/Requirements: n/a
5) Outcome:
6) Language: (DR Only) n/a
7) Symptom Description: n/a
8) NCP Parts Needed: n/a
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