Notes
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3fwcjlgj Nicole
4558 1007
£22.60
march
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Customer Query: CCI as wanted check if can use the tix tomorrow as the service was cancelled
Options Given: Checked NRES...the service showed as delayed..checked the same with the Nicole from CR GC....she said that the customer would not be entitled to a refund as the journey is delayed not cancelled...the call got disconnected while customer was on hold please info the customer abt the same...
Agreed Solution:
Decision Tree Code:
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Customer Query: COJ Denied
Options Given: CCI booked tix for incorrect date and time...infd the customer no refund and no COJ as the tix are PYO...booked new tix for the customer Reference:65T93FX8
Agreed Solution:
Decision Tree Code:
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Customer Query: CCI as wanted a refund as had met with an accident and couldn't not travel.
Options Given: Checked CSG..infd the customer abt COJ less £10...customer said that cannot travel as is on cruches ... gave a full as per CSG...outcalled the customer to confirm the refund amount...as was busy left VM with the same
Agreed Solution:
Decision Tree Code: [TTLSDFAS/IL014]
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Customer Query:
Options Given:
Agreed Solution:
Decision Tree Code:
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