Notes
Notes - notes.io |
CITRIX jl038655
AVAYA : 5510808
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Call Backs:
Name: Abigail Johnson
Number: 3099227129
Issue: Service issues . Lines cut out and occasional drop calls after changing price plans only getting 3G
try to perform the ##72786# and after which ##873283#
Checked Glance Customer still on best coverage based on address given
Will call customer back for further troubleshooting
Called customer back did ##72786#
quality and signal is ok. Did device refresh on tablets
Customer confirmed that there is improvement on the tablets
Will call back tomorrow to check if signal / data is ok
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