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(Passage is in the page below)
Dear Jon,
Hope your day is going swell.
In reference to your query, I am gravely sorry for the inconvenience you’ve had to go through.
I assume what happened was a glitch of two people simultaneously purchasing the same product from the system online, though I can’t be certain for sure.
Considering that the number has already been registered under someone else’s name, I will attempt contacting the current owner of the phone number and check whether he/she would be willing to give it up. If not, I’m pretty confident we have a variety of number which you would like. Check the attachment of this e-mail and you’ll find a list of special numbers. If you like one of them, do inform me and we’ll be glad to immediately register it under your name.
If a refund is what you prefer, that can easily be arranged.
Should you have any further queries or require assistance of any kind, do inform me and I’ll be glad to help.
Sincerely yours,
Muhammad Salem // Etisalat Team
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