Notes

Hello thank you for contacting Walmart.com, this is Ferdin and I will have a huge pleasure to assist you today

Diffidently, absolutely, of course
Hello, how are you? How May I assist you today?
May i have please your email address, your first and last name and your phone number?

EMPATHY

Thank you so much for your understanding and your patient

Diffidently I understand and I know that this is frustrating for you, let me take care about it and provide you a solution

I really sorry about this inconvenience,
I apologize about this issue, let me check all the information and all my options for you, and i will provided you a solution

I really sorry about this inconvenience, Would you please share your order number?

Please let me know if I can help you in something else, I would be more than glad to assist you.

Thank you very much for waiting! I have checked your order to find the best option for you! We had some issues due to high volume of orders being placed, I deeply apologize for the issue that it has caused, please accept my sincere apology. Would you like me to process a replacement order?

Thank you very much for waiting! I have checked your order to find the best option for you! I deeply apologize for the issue that it has caused, please accept my sincere apology. Would you like me to process a ?

Thank you very much for waiting! I have checked your order to find the best option for you! I deeply apologize for the issue that it has caused, please accept my sincere apology. Would you like me to process a refund or a replacement order ?

I'm sorry for the waiting please allow me one more minute, I'm still checking the options for delivery

Thank you so much for this information, I will do my best for give you a resolution

Absolutely! let me take care about it
Thank you so much for this information, let me take care about it!

REPLACEMENT
Thank you very much for letting me to help you today! I have replaced 1 item. The expected delivery date is xxx, you will receive a confirmation email with the new order number shortly. You will not be getting any charge for the replacement order.

SELLER
Thank you very much for waiting! I have checked your order to find the best option for you! I deeply apologize for the issue that it has caused, please accept my sincere apology. Would you like me to process a refund for this item or I can escalate this to the Marketplace for a replacement ?

Thank you very much for letting me to help you today! I process the escalation for a replacement for this item, so in this case the seller is gonna contact you on the next 48 hours through email with all the information about the replacement

CLOSING

Thank you for contacting Walmart.com, please have a wonderful day,
It's been my pleasure helping you today. I’ll be ending this chat now. If you need any help in the future, please remember that you can also visit the Help Center on our website for answers to frequently asked questions and concerns. Thanks for chatting with me and have a great day!

I am going to close this chat. If you still need assistance, please remember that you can visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us.

REFUND
Thank you very much for waiting! I have checked your order to find the best option for you! I deeply apologize for the issue that it has caused, please accept my sincere apology. Would you like me to process a refund?

Great! Thank you very much for letting me to help you today! I have processed a full refund of $8.57 for your item. It will post to your original payment method, it can take up to 10 business days.

DELIVERY MISSING BEFORE 48 HOURS

Thank you very much for waiting, I deeply apologize for the issue that it has caused, please accept my sincere apology. I know it can be frustrating to see the tracking information updated as delivered and that you did not receive your order yet. Over the last few days, we have implemented a new onboarding system with our carriers to track packages and avoid unnecessary return processes for our customers and to reduce the wait time of the final delivery of packages. Please allow 48 hours after the carrier delivery scan happened, this will usually enable the carrier to complete the delivery.

I know it can be frustrating to see the tracking information updated as delivered and that you did not receive your order yet. Over the last few days, we have implemented a new onboarding system with our carriers to track packages and avoid unnecessary return processes for our customers and to reduce the wait time of the final delivery of packages. Please allow 48 hours after the carrier delivery scan happened, this will usually enable the carrier to complete the delivery.

DELIVERY MISSING JUST NEED TO WAIT 8 PM

I know it can be frustrating to see the tracking information updated as delivered and that you did not receive your order yet. Over the last few days, we have implemented a new onboarding system with our carriers to track packages and to reduce the wait time of the final delivery of packages.

I kindly ask you to allow us until today at 8 pm, this will usually enable the carrier to complete the delivery, Is possible that the package is still on way, also we will do our best notifying the delivery so if the package is still on way you should receive it today, but if the package does not appears we will manual work with a refund inst


I deeply apologize for the issue that it has caused, please accept my sincere apology. Unfortunately, we are unable to process to request the full refund for your order due it has been signed, the best option to resolve it is to contact the carrier FedEx 1 (800) 463-3339 or your Financial Institution for dispute the charges.

General Store Service al 1-800-925-6278 option 2 and options 2 again

You can contact your Financial Institution and they will be able to investigate it to dispute the charges, or you can contact FedEx to check their cameras and confirm who received and signed for your package

RETUNR ABUSER

Due to your account history related to returns, we cannot process a replacement or refund for any orders placed on Walmart.com. Future orders placed on Walmart.com may cancel. You can continue shopping with Walmart by visiting a local store for purchases.