Notes

http://172.16.201.107:8080/agent-dashboard/ob.php
Xpressbees: 02049116100
bluedart: 18602331234
Delhivery: 1246719500
Ecom Express: 8376888888
FedEx: 1800 419 4343
Gati: 1860 123 4284

Issue :-
communication :-
Action :-

Issue :-no query related to snapdeal
communication :- ticket raised
Action :-

Issue :-call not connected
communication :- ticket raised
Action :- sms send

Issue :-no response
communication :- As there is no response from cx side hence after giving warning call disconnected from this end.
Action :- ticket raised

Issue :- call droped
communication :- ticket raised
Action :-

Issue :-cal droped while giving the resolution
communication :- ticket raised
Action :- call drop form filled

Issue :-Language barrier
communication :- raise the concern on [email protected]/ do what'sapp chat
Action :- ticket railsed

Issue :- cx. issue related ask about the product and price detail
communication :- share the information same as on snapdeal // info shared
Action :- complaint taken

issue- cx asking about order pickup
action- RPI intiate today// tat shared 2-3 days // cx agree
communication-

Issue :-wants to get order verified
communication :- you will get the call with in 24 hr s. // please wait
Action :- complaint taken

Specfic delivery Request
Issue :- where is my order // want the order asap// want the order before delivery date
communication :-inform cx deliver the order ASAP.
Action :- Request taken

Issue :- Want to know delivery detail
communication :-DDR shared with cx. // promise date shared with cx. // info shared cx. agree
Action :- Request taken

Issue :- Want to know delivery detail // order late
communication :-DDR Breached with cx. // Expected date shared with cx. // info shared cx. agree// cx. want the order ASAP today // info shared that we will try to deliver your order ASAP
Action :- complaint taken

Issue :- Want to know delivery detail
communication :-DDR Breached with cx. // Expected date shared with cx. // cx. want the order ASAP today // info shared that we will try to deliver your order ASAP // info shared cx. agree
Action :- complaint taken

Issue :- Want to know delivery detail
communication :- order stuck at one location // tat breached // apology done //cx. want the order ASAP today // info shared that we will try to deliver your order ASAP // info shared cx. agree
Action :- complaint taken


Issue :- Want to cancel the order //due to by mistakenly i have place the order
communication :- ask to refuse on delivery // info shared // cx. agree
Action :- complaint taken

Issue :- Want to cancel the order //due to by mistakenly i have place the order
communication :- order cancelled successfully // info shared // cx. agree
Action :- complaint taken

Issue :- why was my order cancelled
communication :- we have received the cancellation requested apology done // info shared// ask him to place new order
Action :- complaint taken

Issue :- Want to Return the order and want the refund of the order
communication :- Complaint raised // tat shared 2-3 days for PUC
Action :- complaint taken

Issue :- Want to Return the order and want the refund of the order but PUC not done
communication :- Complaint raised // tat shared 2-3 days for PUC // Pickup reshdueled macro shared // RL pannel filled
Action :- complaint taken

Issue :- PUC done but PUC not marked
communication :- Complaint raised // tat shared 24-48 hrs. // RL pannel filled
Action :- complaint taken

Issue :- Want to Return the order and want the Replacement of the order
communication :- Complaint raised // tat shared 2-3 days for PUC
Action :- complaint taken


Issue :- Want to Return the order and today is Out for PUC
communication :- we try to pick your from your location ASAP
Action :- complaint taken

issue: 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙧𝙚𝙥𝙤𝙧𝙩𝙚𝙙 𝙍𝙚𝙛𝙪𝙣𝙙 𝙁𝙧𝙖𝙪𝙙 𝙗𝙮 𝘼𝙥𝙥 𝙙𝙤𝙬𝙣𝙡𝙤𝙖𝙙
fraudster details-
amount debited-
action- complaint taken // mail shared
communication- cx informed about the fraud call and SMS regarding fake lucky draw contest // infomation shared to cx and ask not to share any confidential details and do not download the app // cx agree

issue: 𝙇𝙪𝙘𝙠𝙮 𝙙𝙧𝙖𝙬 𝙘𝙖𝙡𝙡 𝙧𝙚𝙘𝙚𝙞𝙫𝙚𝙙 𝙗𝙮 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧"
fraudster details-
amount debited-
action- complaint taken // mail shared
communication- cx informed about the fraud call and SMS regarding fake lucky draw contest // infomation shared to cx and ask not to share any confidential details // cx agree
Issue :- Cx. issue related to product is delived the wrong place
communication :- as payment mode is COD // apology done // suggest cx to place the fresh order.//
Action :- Complaint taken

Issue :- Cx. issue related to product is delivered the wrong place
communication :- apology done // tat shared 6 days.
Action :- Complaint taken


Issue :- Cx. issue related to product is delivered the wrong place
communication :- apology done //POD shared but POD denial // tat shared 7-10 wd
Action :- Complaint taken

Issue :- Cx. issue related to product is not deliverd
communication :- apology done// UD marked //FNDR filled // address confirmed // tat shared 24-48 hrs.
Action :- Complaint taken

Issue :- Cx. issue related to product is OFD
communication :- apology done //same day OFD // cx. want the order ASAP today // courier team no. shared with cx.// info shared that we will try to deliver your order ASAP
Action :- Request taken

Issue :- Cx. issue related to product is OFD
communication :- apology done //UD marked // address confirmed // today is OFD // cx. want the order ASAP today // info shared that we will try to deliver your order ASAP
Action :- Request taken

Issue :- Cx. issue related to product is not deliverd
communication :- apology done// ODA marked // tat shared 24-48 hrs.//ask cx to coordinate with courier partner for self pickup // address confirmed//cx agree
Action :- Complaint taken

Issue :- Cx. issue related where is my order
communication :- place the fresh order once again //order is RTO
Action :- complaint taken


Issue :- cx. issue related for refund // want the refund ASAP
communication :- Complaint reaised // tat shared 24 -48 hr s. for team update // ask to share the bank statement
Action :- complaint taken

Issue :- cx. issue related for refund // want the refund ASAP
communication :- Complaint reaised // tat shared 24 -48 hr s. for refund inciate // ask to check the bank statement after inciation of the refund
Action :- complaint taken

Issue :- cx. issue related for refund // want the refund ASAP
communication :- Complaint reaised // tat shared 7-10 BD // you will get the refund of the order ASAP
Action :- complaint taken

Issue :- cx. issue related for refund // want the refund ASAP
communication :- Complaint reaised // tat shared 5 BD// you will get the refund of the order ASAP
Action :- complaint taken

Issue :- cx. want to return the order
communication :- Complaint not taken // CATP case // tell to cx. our trust pay policy is for 7 days
Action :- complaint taken

Issue :-want to change the address or mobile no.
communication :- info shared address changed // cx. agree
Action :- Request taken

issue- cx asked about replacement status
action- PUC to RPR tat shared 7-8 days // QC tat shared 24 hrs
communication- ask to wait .// cx agree