Notes

DELAY IN DELIVERY
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cx wants to know about the product as the promise date is breached so told cx that concern is being forwarding to the team. So request the cx to wait on or before 18 July 21 logistic will try to deliver the product


cx wants to know about the product as promise date is breached so told cx that concern is already forwarded to the team. So request the cx to wait on or before July 21 logistic will try to deliver the product as per promise date.


DELAY IN SHIPPING
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cx wants to know about the product status as product is not shipped as expected shipping date is of 25 june so told cx that concern is forwarded to the team TAT shared


cx wants to know about the product as promise date is breached so tell cx that concern forwarded to the team.
tat shared


cx wants to know about the product as the promise date is breached so tell cx that concern is already forwarded to the team so on or before 7 pm logistic will try to deliver the product as the complaint resolution promise date is today.


UNABLE TO PLACE ON COD
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Customer complaints that he is unable to place a COD order: so tell cx that cod is depend upon the seller and also on pincode also and if he wants he can place an order through prepaid method.






STATUS CHECK (self serve)
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cx wants to know about the product status so told cx on or before 10 July 21 logistic will try to deliver the product as per promise date. self serve given



cx wants to know about the product status so tell him on or before 7 pm logistic will try to deliver the product as per promise date is of today
and in case product is not delivered today then the logistic team will try to deliver the product on the next business day.Self serve given


cx wants to know about the product status so tell him on or before 7 pm logistic will try to deliver the product as per promise date is of today and also product is OFD today. Self serve given


cx wants to know about product location so tell as tracking id is not working so not able to tell the exact location.. Self serve given

Reattempt delivery
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cx wants to know about the status as there is an undelivered attempt occur so tell cx that logistic will try to re-attempt the product in next 2 working days.


PRIORITY DELIVERY
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cx wants the product at priority basis so inform cx that seller do not provide any priority delivery so that the slot cannot be changed the item will be delivered at the scheduled time.
so tell him on or before 1 July 2021logistic will try to deliver the product as per promise date. Self serve given


WISHMASTER DETAILS
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cx wants the FE details so tell Currently, the WishMaster's details are not available. Not to worry, you will get the details when the product is out for delivery via sms at your primary no.


cx said he is not able to contact with wish master so Inform customers to contact Wishmaster using the order contact number or the registered phone number/any other number using the dial-in PIN that has been sent with the Wishmaster details.

cx wants wm details as logistic partner is 3PL so tell cx wm details are not available for 3PL courier partner

cx wants the wishmaster details so inform cx that Currently, the WishMaster's details are not available as the product is not out for delivery.



PICKUP FROM HUB
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cx said that he receive the sms from the hub so tell cx as there is no update regarding that on SA so tell if he receive the sms so he has to pick the product within 5 business days


RETURN
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Issue: cx want to return the product because cx got wrong product as size is different as shown in product page
resolution: return is being forwarded to the seller on behalf of cx
address confirm
packing confirm
tat shared


cx wants to know about the return so tell him return is cancelled on your behalf and he need to raise new return request to the seller and call drop by cx


cx wants to return the product as cx said that there is no brand name mentioned as he order by mistake
so tell product is not eligible for return and if he faces any issue in the product the he can forward the return

cx wants to cancel this return because cx do not want to return this product so on behalf of cx return cancellation request is being forwarding to the seller

Cx wants to return the product self serve provided cx agree to raise return by him self



RETURN POLICY OVER
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cx wants to return the product told cx that policy date is over so product is not eligible to return



RETURN IN CANCELLATION STATE
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cx wants to return the product so tell him that previous return is in Cancel Requested state request the customer to wait for 24- 48 hours for cancellation completion
Once the original cancellation request is cancelled, customer can raise a new return request.



RETURN ON HOLD
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cx wants to know about the return as return is on hold so tell cx that to wait for 24 hours for the delivery confirmation from courier end.

REFUND
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cx wants to know about the refund so tell him from seller's end refund is completed on 3 july 21 and it is reflected back into your Debit Card on or before 10 july 21.

t
cx wants to know about the refund so tell him from seller end refund is completed on 28 june and it is reflected back into your Qc Egv on june so request cx to wait for end of the day.
so tell cx that egv validity is of 1 year and can use in flipkart shopping and it is non-transferable


cx wants to know about the refund so tell cx that when the product will return back to the seller’s end
on or before 1 june then within 1 business day refund will be init by the seller’s end.

cx wants to know about the refund status told him to wait till 20 june on and before 20 june when the product is sent back to seller after that within 1 business day seller will try to initiate the refund


INSTALLATION
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cx wants to know about installation told cx that installation will get done by 12 july request to wait cx agree


cx wants to know about the installation as installation date is breached told cx that complaint is forwarding to the team and team will try to contact with you on and before 14 june


cx want to know about installation as cx says for priority installation inform cx that when the order will be delivered and the order status is updated after that within 72 hours technician will dop their best to install the product and cx will receive a notification in flipkart app that when installation will happen

cx wants to know about installation date told cx that installation is not available for this product it should be done by cx only seller do not provide installation for this product


cx says that installation date is breached and technician updated wrong reason and cancelled the installation told to the cx that complaint is being forwarding to the team tat shared

PICKUP
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cx wants to know about the pick up status so inform cx that on and before 7 pm logistic will try to pick up the product today as per promise date
cx wants to know about the pick up status so inform cx that on and before 11 july logistic will try to pick up the product
cx wants to know about the product pickup status and cx also says that he receive a msg that pickup of the product is done today so told cx to wait till 7 pm logistic team will try to pickup your product on or before 7 pm today

cx wants to know about the return status as pickup promise date is breached told cx that complaint is being forwarding to the team and team will try to contact with them tat shared



PICKUP DONE RETURN CANCEL
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cx wants to know about the return as cx says that pickup is done but return is cancelled told cx issue is being forwarding to the team and team will try to contact with them on and before 18 July 2021



ORDER NOT RECEIVE BUT STATUS UPDATED DELIVER
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cx says that he did not get product but delivery status is get updated as product is delivered told cx that complaint is forwarding to the team and team will try to contact with them on and before 16 July 2021



CANCELLING RETURN
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cx raise return with wrong reason told cx to cancel that return and forward new return with exact original reason on behalf of cx return cancellation request is being forwarding to the seller


AMOUNT DEBITED ORDER NOT CONFIRM
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cx says that amount is credited from his account but product is not delivered to cx as cx also says that after placing that order it was get cancelled but after some time it is showing delivered and payzip transactions are also unavailable told cx that issue is being forwarding to the team and team will try contact with them by email tat shared


BLOCKED ACCOUNT
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cx wants to know why his account is blocked told cx that complaint is being forwarding to the team and team will try to contact with them by email
tat shared
NO RELEVANT DT IS FOUND SO TAGGED HERE



SELF SERVE RETURN QUERY
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cx wants to know about the replacement time that after forwarding return request when she will receive replacement product and if she select for refund when she will receive refund of her product





CANCEL THE ORDER
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cx wants to cancel this order because cx don't want this item told cx that on behalf of cx order cancellation request is being forwarding to the seller self serve is provided


REINSTATE CANCEL ORDER
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cx wants to reinstate the order inform cx that once the order is cancelled seller do not reinstate the cancelled order so inform cx to place a fresh order.
NO RELAVENT DT IS FOUND SO TAGGED HERE


BLANK CALL
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cx picked the call but there is no response from cx side and cx disconnected the call

cx picked the call but there is no response from cx side after warnings call disconnected

cx picked the call but cx is unable to hear my voice and cx disconnected the call

cx confirm the product but there is no response from cx side after 3 warnings call disconnected


BULK PURCHASE
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cx wants to know why his order get cancelled told cx that any order can be purchased in limited quantity also told cx that complaint is being forwarding to the team and team will try to contact through email tat shared


PAY NOW
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cx says that he placed a order at COD but after that by selecting pay now button cx paid the payment cx wants to confirm that payment is done or not told cx that transaction is done he don't have to pay at the time of delivery


HISTORY DELETE
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cx wants to know how to delete order history told cx it cannot be deleted



INVOICE RELATED
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cx wants to know that address in invoice is same as delivery address of the product told cx that address will same in invoice cx also asked that when he get invoice told cx that when the product will be delivered to him he will receive invoice on his email also told cx that he can download it from my orders section



PREXO DENY
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cx says that he ordered a mobile phone with exchange offer and wish master denied to pickup old phone due to a defect in old phone cx is complaining about that why he deny told cx that wishmaster can deny to except your old product because of any defect






FRM UPDATE
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cx wants to return the product told cx that concern is already forwarded to the team, team will try to give cx you resolution through mail on or before July, requested to wait , cx agreed


ADDRESS CHANGE
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ca

WISHMASTER DENYING DOOR STEP DELIVERY
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cx says that wishmaster is denying to deliver the product at door step as wishmaster is saying that come at another place to receive a product told cx that complaint is being forwarding to the team and team will try to contact with them on and before 10 jun



SERVICE CENTER
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cx is facing issue with the product as warranty is available on product told cx to contact with service center and details provided to cx, cx agree with information


TECHNICIAN FAKE UPDATE

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cx wants to return the product as cx receive defective product as display of the item is defective and touch is not working properly as battery also drain very fast and technician visit was done but is not resolved but technician updated fake so told to the cx that complaint is being forwarding to the team and team will try to contact with them tat shared



STATUS NOT UPDATED
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cx wants to return the product told cx that delivery status is not updated yet request cx to wait till 24 hours cx agree



OUT OF STOCK ON CX PINCODE
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cx wants to buy a product but cx said that it is showing out of stock on my pin code told cx might be seller has not this prosduct in your area so request cx to add this item in wish list so you can check this item easily whenever it back in stock in your area you can buy this cx agree


EGV REDIRECTION TO BANK
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cx wants to transfer the egv amount to bank account cx received refund in egv and now he wants to transfer it told cx that concern is forwarding to team and team will try to contact with you on and before 24 june

Issue resolved no info needed
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no info required by cx as issue was already raised

Hence as per relevant dt according to cx voc found tagged here