Notes

daily using lines
As I had a check, your order has been shipped by the seller and will be delivered to you by January 15, 2020.

I would like to inform you that once order is out for delivery you'll get a SMS regarding Wishmaster details.

Please do not worry, our team will coordinate with the seller's courier provider to get your order deliver at earliest.

Not to worry, I will share feedback to the courier service provider for same.

You can contact us on" 1800 208 9898".

Please let me know have you asked your family or friends have they received your product on your behalf.

Pickup will be done on November 28, 2019 and amount will be credited to your bank account in 02 business days as the pickup confirmed by the courier service provider.

As I had a check, your order has been shipped by the seller and will be delivered to you by December 15, 2019.

Please share the order id of the product we are discussing about.

Hi there, this is Gaurav and I'm here to help you.
Hi , my name is Gaurav and I'll be helping you with your request.
Hi xxxxxxxxxxx , my name is Gaurav and I'll be helping you with your request.

Thanks for being valuable Flipkart plus member.

Thanks for being valuable Flipkart plus member.

Firstly, I’d like to thank you for being a Valued and Plus customer and choosing us for your shopping needs.


Please share the exact link of the product so that I can assist you

Thanks for sharing on feedback share same on email.id.

Thanks for being valuable Flipkart plus member.

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.

I as had a check your order has been shipped and cancellation cannot be processed by the seller.

As I had a check

I would like let you know that

I would like let you know that your issue is already with the team and they are working on it and they will get back with a resolution by January 08, 2020.


Hi xxxxx , my name is Gaurav and I'll be helping you with your request.
I would like to let you know that I have escalated the issue and we will get back to you with an update by

As I had a check your product is ready to be shipped and will be delivered to you on or before September 25, 2019.

To thank you for your understanding, the seller will refund the shipping charges of Rs.93/- the Gift card section of your Flipkart account.

You can use this amount within a year to shop for your favourite products on Flipkart.
It will be refunded within 24 hours of successful delivery.

replacement
I would like to let you know that the seller has raise a replacement request for the product. that pick up will be done by September 07 ,2019 and replacement will be sent by September 17, 2019.

seller refund

would like to let you know that the seller has refunded Rs.135/- to the Gift ​C​ard section of your Flipkart wallet on June 23, 2019. This amount will be credited by July 25, 2019.

You can check the balance and validity of your Gift Cards here: http://fkrt.it/bqrfRzNN
Please feel free to get back to us at any point of time for any further assistance and we will be happy to assist you.
seller shipped
I would like to let you know that the seller has shipped the 'xxxxx' and will reach you by May xx, 2019.
You can also check your order status here: http://fkrt.it/bqWLi~NN

I would feel the same if I would be at your place however trust me sir, I have done my best at my end.
I hope you will understand my limited access and will cooperate in this regard.

return probing

Would like to confirm if you have the original box, accessories and tags which were given to you with the product?

Is there any change in pickup address?

Is the primary number 'xxxx' working fine?

'Canceled due to serviceability issues' against 'Customer Comments' is mentioned (refer screenshot) and the 'Reason' is mentioned as 'Non Serviceable' inform customers that the order is canceled due to serviceability issues in their area and the courier service providers will not be able to deliver the product to the said address

Tagging on SA: Order Modification > FK Cancelled Order > Out of delivery area

DO NOT ask the customers to place a fresh order as the order may not get delivered if it's non serviceable

If the customer's account is 'Blacklisted' (or) Customer wants to know the reason for order cancellation- Repeat contact (To be checked basis notes left by FRM team):

May I know do you wish refund/replacement of the product?

Just to remind, please do share your rating through the E-mail also.
May I know the order ID of the product?
May I know the product name?

Sorry to hear that your order has been delayed, we'll have the seller add Rs. 45 to the Gift Card section of your Flipkart account within 24 hours of successful delivery

refund initiated

The refund of Rs. /- for your order of '' has been completed by the seller on , 2019.
The amount it will/should have been credited to your Gift Card section on Flipkart wallet by , 2019.
the refund has not been credited yet, hence assigning here. Alt contact number is

ordershipped
I would like to let you know that your order has been shipped by the seller and it will reach you today by 7 pm.