Notes

***(SWIGGY EMAILS)***
Portal Ticket
Ticket ID :-
Issue :-
Item :-
VOC :-
IGCC Claims :-
Exception Count :-
Resolution :-
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***(SCENARIOS)***
1.) ( Quality issue - Spicy)
2.) ( Quality issue - Burnt )
3.) ( Quality issue - Uncooked)
4.) (Quality issue - Oily )
5.) ( Quality issue - Stale)
6.) ( Quality issue - Bland)
7.) ( Quality issue - Stale)
8.) ( Quality issue - Melted)
9.) ( Quality issue - Cold)
10.) ( Quality issue - Foreign particle )
11.) (Special instruction not followed )
12.) ( Wrong item)
13.) ( Missing item)
14.) ( Packaging and spillage)
15.) ( Quantity issue )
16.) (Veg-Non Veg)
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****(RESOLUTIONS)****

Compensation already processed
**) As per DC processed the refund of Rs:
**) As per IGCC new rule sheet processed the refund of Rs:
**) As per IGCC new rule sheet coupon of FOODLOVE-ZFREKK for worth Rs 130 Processed.
**) As per DC feedback taken
**) Asked for an image to validate the issue.
**) Issue is reported post 24 hours.
**) Issue is reported post 5 hours hence shared feedback
**) As per DC coupon of FOODLOVE-ZFREKK for worth Rs 130 Processed.
**) Unable to understand the Concern.
**) Compensation denied as per cx history.
**) IGCC issue image time mismatch hence only feedback shared
**) Customers linked to high abusive users hence only feedback shared.
**) Previous agent already processed Refund hence sharing 02
**) Previous agent already shared feedback with Cx hence shared 02 response.
**) Changed issue type as per VOC and shared only feedback as per DC
**) Cx not have past 5 order count hence not ran DC only feedback shared as per CX history
**) ( First time gratification exception)
New user 1st order 50% coupon of FOODLOVE-ZFREKK for worth Rs 130 Processed.( First time gratification exception)
,Now,