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We are glad to assist you with your request
We have tracked your order and unfortunately, we don’t see any movement on the package. Sometimes this means that the package has been lost, but other times it means that the package is still on its way but simply hasn’t been scanned at its last location.
However, because your estimated delivery date of 2014-12-14 has passed, we can process a refund or a replacement for your item. Please let us know whether you'd like us to send a replacement for your item or if you want a refund.
If you request a replacement and the item is no longer available, a refund will automatically be issued to the original form of payment.
We’re sorry you haven’t received your item.
Unfortunately at this time we cannot guarantee that the item will arrive before Christmas, our faster shipping method delays 2-3 day in arrive. Please let us know whether you'd like us to send a replacement for your item or if you want a refund. If you request a replacement and the item is no longer available, a refund will automatically be issued to the original form of payment. If you do receive your original item after we’ve issued a refund or replacement, please email us again so we can arrange to pick it up from you.
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