Notes

I know it can be frustrating to see the tracking information updated as delivered and that you did not receive your order yet. Over the last few days, we have implemented a new on boarding system with our carriers to track packages and avoid unnecessary return processes for our customers and to reduce the wait time of the final delivery of packages. Please allow 48 hours after the carrier delivery scan happened, this will usually enable the carrier to complete the delivery.
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Check out error
Thank you for letting me know, I was checking your account - reporting any issues with the payment methods, I was reviewing some heads up and the webpage is having upgrades, because of this you may face issues however this will be corrected as soon as possible, we kindly ask you to try to submit the order later on (Try periodically in the following hours). Also you may try other browsers (Such as Explorer, Mozilla or Safari).

In another hand, you may try to call our team at 1 (800) 925-6278, they are allowed to place orders over the phone. However we kindly suggest to try later on from your side.

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I completely understand, for the refund we can initiate this online (You will get an email with the return label or QR to scan this return at any post office or FedEx location) the refund is posted to the original form of payment within 10 business days once the return arrives to our return center. (This is for the online return process).

---In another hand you can also return the item in store instead (For in store returns, the refund is handled in timely manner).
STORE return
You can go at any store with the order number, you valid ID, so they take the item and process the refund right away (Refund made in stores most of time is issued immediately or within 3 business days at the most, you can even request a store credit instead if necessary). Also if you have the original packaging that would be more easier to the store manage your return.


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I am reporting this package and I am afraid that this seems lost since we are unable to track it, we will work hard to prevent this in future.
To rectify this matter, would you like to us request a replacement to our Walmart vendor team or you may prefer a refund? Let me know.




Sure, this was managed per LMD (last mile delivery, it is store truck and there is no tracking number) but we have delivery confirmation

A refund of will be processed back to your original form of payment. Allow 10 business days for your refund to post to your account and you will get an email shortly too.

Sure, may I have your shipping address, please?

I was reporting this package as lost, To rectify this matter, would you like to us request a replacement or you may prefer a refund? Let me know.

I am so sorry for the issues with the validation of your order, I am trying to notify this issue and we kindly ask you to place a new order after 24 hours, we will do our best to pass the next one.

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Thank you, the money was not taken from our side (I mean what you see in the card account is a pending charge, this is placed on every single online order to validate your funds, we bill until the order is shipped but this time the order went canceled), so that pending transaction on the card will be dropped off within 7 days (It may vary on the bank).

********INSULT******
Thank you for holding, I could see several canceled orders for the same reason (payment verification failed), although you have authorized the order and your'e doing everything right from your side, for some reason our verification team is still unable to pass this form of payment (Unfortunately this is under their criteria and their system for validation, from our side we do our best to escalate the error to fix) however in the end, the verification process is under their criteria, I am reporting this order again and the list of canceled orders, we will do our best from our side to push the verification through, for better results please submit a new order after 24 hours. Once again I apologize for the troubles, also you may try with other form of payment or the same one