Notes

The Importance of Responding to Problems With Rental Properties - A Stitch in Time
Effective home property management requires managers/owners to retort on time to tenant complaints when troubles are reported. They really need to retort like it were their very own home. Failing to look after problems is high in listing of reasons tenants start shopping for new places to live. And at this time it's actually a renters market, since there are many empty rental units in the marketplace.
I speak from personal experience with this as I was renting a residence when several problems developed. The owner/landlord didn't respond to problems he considered "nice to have" features and not requirements. A couple examples:
- When I moved in I quickly learned the sprinkler system had several leaks and many sprinkler heads were busted from the pipes. I complained as well as the owner said although manage it. This proceeded for a lot of months. I finally got sick and tired with dragging the hose around to water and paying a higher water bill (sprinkler system was on reclaimed water), so I informed him that I stopped watering. He still didn't repair it, and the yard started to die. Not wanting my dogs to track in mud, I reluctantly learned how to fix the system. The landlord didn't even offer to purchase the various components!
- Another example happens when water softener salt tank cracked and leaked. Again he didn't respond for months. I got fed up with waiting and patched the tank with some plastic and epoxy. It was clear my landlord didn't care provided that he didn't think the home what food was in urgent need for repair.
Home property management is about looking after the tenants needs and, when the manager is not the owner, making sure they're meeting the owners' expectations. In my second example the salt water leaked onto the garage floor and rusted the new water heater, which rusted through and failed a couple of months later. About few months next the bottom of the garage door became so rusty it begun to fall apart. I'm sure involving the two problems my landlord spent at least $600, when he may have fixed it with a part of plastic and epoxy. How Property Management Companies Work might have prevented the extensive damage. It's important to the non-owning home property manager to never let problems develop into bigger problems. A well maintained house will generate the owner or home property manager's client more revenue.
The nugget of advice is valid "a stitch in time saves nine." That same stitch will keep a contented tenant in the rental unit for a long time. And long-term tenants medicine goal of each and every home property management professional, owner or otherwise not.
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