Notes

Hello, thank you for contacting Xfinity Support. My name is Mansi. I hope you are doing well.How may I assist you today?

Please do not press the back button and also avoid using other applications for us to stay connected without any interruption.

Please allow me 1-2 minutes for checking the details. Meanwhile, Thank you for being a loyal customer with Comcast .We appreciate your business and value you as a customer.

Please allow me 1-2 minutes for checking what's going on. Meanwhile, Thank you for being a loyal customer with Comcast .We appreciate your business and value you as a customer.

For future reference, Please download Xfinity My account App at http://customer.xfinity.com/help-and-support/xfinity-apps/ to easily troubleshoot and manage your account anywhere.



I can definitely help you with that

For us to proceed, Please help me with your complete name to verify the account.

Let me go ahead and pull up your account.

Could you please help me with the complete service address along with the zip code ?

Please confirm your first and last name along with complete service address.

For us to proceed, Please help me with your complete name and complete service address to verify the account.

All this verification is just to keep your account safe from any fraudulent activity.




As we are from chat repair department. I can assist you over the chat. Shall I?

I wish I can call you, As we are from chat repair department. We don't have access to call you.

Please help me with your concern. I will try my level best to resolve your issue over the chat.


I appreciate your patience over the chat.

Also while working on your account, there is amazing offer in your account in which you will get the unlimited data in same price you are paying now. Sounds good: ) ?
Also I have a great news in which you will get $300 off on visa card if you port to xfinity mobile today

Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the services you want. I'll ask you to review the order and, if it's correct, to please approve it. What phone number or email address would you like to use to complete this process?




Staying connected to the internet is a necessity nowadays. I appreciate you taking time chatting in about this matter. I will check the status of equipment in the system and help you.

A good speed is indeed important, I will check the status of equipment and do my best to get the speed restored. Staying connected to the internet is a necessity nowadays. I will check the status of services and equipment in system and help you with it.

The process is almost done. I would request you to please perform these steps from your end.

And let me know once you have done with these steps.

Please make sure all the connections are secure and tight.



Let me go ahead and troubleshoot the internet issue for you.If you still get the issue i will schedule the technician visit for you.

I am working on rectifying the signals.

I am now sending refresh signal to your cable box. This will update and boost signal connectivity of your cable box.

It will take around 3-5 minutes. Meanwhile, you can sit relax and grab a cup of coffee.

I appreciate your efforts for performing the troubleshooting steps from your end. You are great troubleshooting partner : )

For future reference, Please download Xfinity My account App at http://customer.xfinity.com/help-and-support/xfinity-apps/ to easily troubleshoot and manage your account anywhere.


We need to restart the modem, please unplug the power cord and plug it back in after a minute. Please let me know once the lights on modem are on.




As We have performed all the troubleshooting steps, but you still get the same issue. In that case I will schedule the technician visit at your place. Once he will come and check all the connections and wires and resolve your issue permanently.

Shall I schedule the tech visit for you?

You can check the status of your technician any time in My Account.

I am scheduling

Alright, let me book that time for you.

Just to make sure when will you reached at home

The soonest available tech schedule is on,02/21/2022, 05:00 PM-07:00 PM EST, will this work for you?



Please confirm serial number of the affected box that will be available at the back panel of the cable box.

There will be SSN Id as the network name and network key as password On the back of the modem.

Also can you please do me a favor.

Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the services you want. I'll ask you to review the order and, if it's correct, to please approve it. What phone number or email address would you like to use to complete this process?

I would request you to visit the Xfinity.com/support/cancel-service

With flex you will get the free peacock premium of cost $4.95 and also you can watch the live games on te Flex.

while scheduling the technician for you, as I have checked there is outage running on your area.



Please be assure, our technical team will working on it and fix this as soon as possible.



To extend my help I will updates the important notes on the account.



Once outage is over, you enjoy your internet service : )



I really appreciate your efforts and Co-operation and as well as I would like to also appreciate for business relationship from Comcast.



I really appreciate your understanding.







As you are our valuable customer, you are eligible for Xfinity mobile services in which you will get $400 discount on Iphone and $100 discount on visa card : )



MaY I know how much you are paying for current mobile service?



As you are our valuable customer, I will provide you the unlimited data in same price.



As you are also eligible for the FREE Flex services on your account. sounds good: ) ?



Shall I send the approval on this (901) 359-9113?