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1. What are the things you feel are important in a written communication to a customer.
well as my own perspective i thought that there are many important points for written communication to a customer that are as.
Firstly we have to write the issue as an attentive. customer can seen its firslty.
Secondly we have to communicate politely with customer.
customer can easily finds if he has a issue, it should be more properly in a way that a customer can get easily. for example customer can see the price of a brand that will be visible for him so he can easily look at.
The brand of the thing will be more visible for a customer.

2. A customer has been following up for 3 days and is abusive as his refund is due for 10 days. Please write a mail pacifying the customer as the refund will take more 5 days to be processed.
23/02/22.
Mr.George

Refund will take more 5 days .

with due humble respect i want to say that your refund will be paid after more 5 days due to some technical problems we could not refund. Sorry for inconvience your fund will be paid within given time.

your regards
irtish.














     
 
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