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Cust Concern – cx ask about order///
Action Taken – replied on whatsapp
Communication – No response // chat closed //
Cust Concern – cx ask about order/// RTO
Action Taken – replied on whatsapp
Communication – info shared that order is returned// ask cx to place a new order // apology done // cx agreed//
Cust Concern – cx want to cancel his return request//
Action Taken – replied on whatsapp
Communication – info shared that refuse for pick up at doorsteps// rl filled//
Cust Concern – cx ask about refund status
Action Taken – replied on whatsapp
Communication –info shared//refund is initiated//ask for bank statement// macro sent//
Cust Concern – cx ask about refund status
Action Taken – replied on whatsapp
Communication –info shared//neft not present//ask for bank details// macro sent//
Cust Concern – cx ask about refund status
Action Taken – replied on whatsapp
Communication –info shared// refund is initiated // ask to wait 7-10 business days//
Cust Concern – cx want to change his delivery address//
Action Taken – replied on whatsapp//
Communication – info shared// address changed //
Cust Concern – cx want to return the order///
Action Taken – replied on whatsapp//
Communication – info shared complaint is against TPP // denial given // non returnable item //
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