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*so your account states here that you have 123 dollars here
*oh really? thats great! i am planning to purchase
some appliances too this coming weekend. so you have here 123 dollars. enjoy your shopping sir!
*yes of course, just a moment, oh i see here that you have 123 total credit limit
*alright mr. Andrews, you have an avail credit of ....
*yes as i see here, you have 2 purchases made
*i understand Mr. Andrews, and thank you so much for your recent payment. let me see what i can do about it. may i know the reason for the late payment?
*by the way mr. andrews, yes you are eligible for a late fee adjustment. may i put this call on hold while i process this for you? just for a minute or two.
*thank you so much for waiting. i really appreciate it.
*your account will be credited for the full amount of the late fee
*do i have your authrization to continue with the process? alright
*there you go, your late fee has been adjusted and youll see that posted in your account within 1 to 2 billing cycle
***the late fee will be removed within 1 to 2 days the late fee is already included in the statement balance
*is there anyting else that i can help you with? alright if theres nothing else, thank you for calling shell services, take care and have a wonderful day!
just a few questoins here
how can i help you with your shell acount?
ask for a reason. may i know the reason for the late payment?
and i just want you to know that you could set up an autopay in your account lo avoid leate fees.
want to know my statement balance and when is the due
why it reached that amount
my recent purchase to date
and on the stament
just want to know my available credit because im trying to purchse some appliances so yeah...
why there is a late fee
oh i forgot the due date is on 16
late fee is already included
prev balnce 590.47 + the purchases made after the stment closing date = CURRENT BALANCE
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