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Okay. For Verification.. May i know your security word?
No Worries! I will give you a hint. Its ALPHANUMERIC, Starts with Letter "V"
Then your date of Birth, And ZIP CODE please?
May i know who am i speaking with?
MR. Andrews, how can help you with your Shell Master Card Account.
Current balance.. $1,613.42
Statement Balance.. $590.47
Min Pay. $29.00
Due Date. Jan 16, 2022
Let me check your account for that one, may i place this call on hold for a minute or two so i can carefully check your account?
Thank you for patiently waiting. as per checking your account i see here that you had a late fee.
if you dont mind me asking, may i know the reason behind the late payment?
Let me go ahead and process the adjustment for you.
do i have your authorization to continue this process.
Alright i already processed the adjustment on your account. is there anything else that i can help you with?
No Worries, once again thank you for calling Shell Master Card. Have a nice day! :)
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