Notes

Hi, Greetings for the day! I am Anu, How can I help you today?

Currently, We are unable to call you due to restrictions. We would request you to share your concern here.

We are blessed to have customers like you. Thank you so much for connecting with Snapdeal.


Kya me order cancel krne ka reason jaan skti hoon?


Cust Concern – cx ask about product info //
Action Taken – replied on whatsapp
Communication – info shared
Ji aap preshan mt hoyiye. hum aapki poori sahayta krenge.

Don't worry please. I will help you surely.

Thank you for your understanding, We are doing everything we can, for resolving your problem quickly.

Dear Charry, I know you are in a worry. Please I request you to trust on me once. I hope you will understand that It is not possible to refund money within 1 hour. But I promise you I will try to refund amount as soon as possible. I will work on it personally. I hope you will understand me.

Ji hmari baat ko smjhne ke liye apka bohot bohot dhanyawad.

Kripya aap chinta mt kijiyega. Aap hmare liye valuable customer ho. Aapko koi bhi preshani hogi to hme sampark kijiyega. Hum aapki sahayta hmesha krenge.

Aap apne is order ke pick up ki bhi koi chinta mt kijiye. me is comlaint pr personally kaam kr rhi hoon. aapke order ka pick up ho jaayega.

Ji hum maafi chahte hai jo aapko yeh preshani ho rhi hai. kripya aap is baar hmaare sath cooperate kr lijiye. Next time se hum poora dhyaan rkhenge ki aapko koi bhi preshani naa ho.

https://www.shadowfax.in/

https://www.unimove.org/

https://www.bluedart.com/

Please aap chinta mat kijiye ab mai aapki complaint par personally kaam karungi or ye meri responsibility hogi ki mai aapki problem ko jaldi se jaldi solve karwau or mai apna best try karungi aapke liye or aapka order jaldi se jaldi deliver karwaane ki puri koshish karungi.

Main aapase keval chat main hi bat kar paoongi, Main aapase anurodh karana chaahoongi yadi aap chat ke maadhyam se apanee chinta sanjha kar sakate hain. Mujhe yahaan madad karane mein khushee hogee.

pick up

Ji jesa ke check kar pa rahe hoon, aaj apke product ke pickup ke leyai hamare pickup boy out for pickup hai, Hum poori koshish krenge ki aaj apke product ka pickup krwa leya jaye.

Aapko ye inform karna chahungi ki aapke product ka pick up 2-3 din ke andar shadowfax ke duwara kar liya jayega. Pickup complete hone ke bad hamari team aapko 24-48 hours ke andar sampark karegi. Aapse request hai ki product ko aap use mat kijiyega or brand packaging ke andar item pack kar dijiyega.

Ji hum maafi chahte hai, hum aapko sirf Hindi or English me hi information de paayenge.

I am really sorry. We can provide you information in Hindi or English only.

Please don't worry, I know that there is delay. But trust me Team's work is in process. You are really valuable to us. Our duty is to solve your issues. and I will surely help you to get your refund as soon as possible. Trust on me.

Kindly wait. I am checking your complaint.



Ji mera nam Anu hai. Me apki case manger hoon.
I am your case manager who manages your complaints about your orders.

Please Try to understand. I respect your concern. Our team is working on your complaint. I have updated your concern. Kindly cooperate with us. I will make sure that you will get resolution as soon as possible.

Kindly wait for 24 - 48 hours. we will update you soon.



Kindly wait. I will share you Mail again. You have to just reply on that mail with typing your bank details.



I am really sorry for that. I have updated your concern. This time delivery boy will call you surely.



I have taken your feedback for this courier services. We will work hard to improve this. Rest assured.


Ji hum aapke is product ke liye replacement available nhi hai. Ji hum maafi chahte hai. Hme poori umeed hai ki aap hme smjhenge or hmaare sath cooperate krenge.



I am really sorry but your order is not cancelled. There is a little bit delay in delivery. I have taken your complaint. Kindly wait. we will deliver your order as soon as possible.



Ji dekhiye aap hmare ek valuable customer hai. aapne bhrosa krke hmse product liya hai. Hmara bhi farz hai ki hum aapko koi preshani na hone de. Aap thoda sa meri baat ko smjhiye ki team apna kaam kr rhi hai. Hme bs thoda sa samay de dijiye. Mujh pr bhrosa kijiye. Aapko refund jarur milega.



Team aapki comlaint par kaam kr rhi hai. aap chinta mt kijiye. Hum aapke sath hai.Kripya hme thoda samay de dijiye. Hum aapka refund aapke account me jald se jald phuchanne ki koshish krenge.



Ji hum maafi chahte hai jo aapko yeh preshani ho rhi hai. kripya aap is baar hmaare sath cooperate kr lijiye. Next time se hum poora dhyaan rkhenge ki aapko koi bhi preshani naa ho.



Ji jesa ki hum check kr paa rhi hoon, aapki bank details hmaare paas phunch chuki hai. Humne aapka concern update kr diya hai. Aap kripya 24-48 hours tak wait kr lijiye. Aapke refund se related update aapko team ki tarf se de di jaayegi.

Ji aapke feedback ke liye dhanyawaad.Hum asha krte hai aap ese hi snapdeal se jude rhenge.

Cust Concern – cx ask about order///
Action Taken – replied on whatsapp
Communication – info shared that order is marked Out of delivery area // ask to self pick up //

Ji jb bhi aap nya order place krenge vha pr aapko coupon code ki option show hogi.Aap usme ana coupon code fill krke discount le skte hai.

Ji hum aapko btana chahenge ki agr aapne order place kr liya hai to phir aako discount nhi mil aayega.

Ab aap jb bhi nya order place krenge, tb payment mode choose krte time snapcash pr click kijiyega. Aapki payment ka 10% aapke snapcash amount se pay ho jaayega.

Now whenever you place an order, then you will click on Snapcash while selecting the payment mode. 10% of your payment will be payable from your snapcash amount.

Ji hum maafi chahte hai . Kuch unknown courier issues ki wajah se aapka product delivery me late ho gaya hai. Hum poori koshish kr rahe hai ki aapko apka product jald se jald deliver krwa diya jaaye.

Ji pick up ke bad aapko hmaari team ki tarf se ek mail aayegi. Kripya aap us mail pr apni bank details share kr dijiyega.

I am really sorry for that. Kindly cooperate with us for this time.We will work hard to resolve your problems as soon as possible and that will never happen again.


Kindly wait till 2 - March - 2022. Your refund is initiated by our side. It will take 7-10 business days to reflect into your account.

I hope you will understand and cooperate with us. You are very valuable customer to us. This is our duty to resolve your problems and Trust me I will work hard to get a proper resolution for your issues.

I am really sorry but pick up boy's contact number is not updated here. Don't worry our pick up boy will call you before pick up.

Trust me. We are really working on your complaint. We will come to you with proper resolution as soon as possible. I know you are really worried. Please don't worry. We are with you. Your money will be refunded to you.

I would like to say you that May be you have updated your alternate number for those orders. So, You are getting these messages. But OTP will be sent to your registered number only.

Kindly wait till 2-3 days. After pick of your product, if your complaint is accepted, It will take 4-7 days to deliver your replaced product.

Ji aapko btana chahungi ki jise bhi aapne App refer kiya hai jb vo apna pehla order place kr lega or use vo order deliver ho jayega tb aapko apka referral reward milega.

I am taking the pick up cancellation request. In case, the courier team tries to pick up the product, please refuse to return the product.

Ji aap [email protected] par apna concern share kr dijiye. aapko team ki tarf se response aa jaayega.

1. hamaaree website kholen
2. website ke top corner par sell on snapdeal ka option hoga us par click karen.
3. sabhee jruri vivaran bharen, jaise GST number anivaarya hai.
4. sabhee vivaran bharane ke baad, hamaaree team 24-48 ghanton ke bheetar aapako vaapas update kar degee.
refund outside tat
I wish to inform you that your refund of INR 469 has been processed successfully on 26-02-2022 to your account.

Refunds when processed by Snapdeal should instantly hit your bank account but at times may take some days to finally show up in your account depending on who is your banker. Your refund hence will reflect in your account on or before 04-03-2022.

Please refer to your bank account /credit card statement/updated passbook to verify the refunded amount. In case you do not receive the refund by 04-03-2022, please contact your bank's customer care number quoting the above refund reference code to check the status of the refund.