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and your first and last name? Thanks Mr. Customer
by the way, how's the weather there?
and for verification, may I know your security code?
and then your date of birth? Zip code?
How can I help you for today?
I totally understand, but no worries, I will do my best to help you with that. Okay?
//ASK ABOUT THE LATE FEE ADJUSTMENT//
lemme check on that and just give me a couple of minutes okay?
Alrighty Mr. Customer, upon checking your account, I see that there is a late fee however, since you're loyal customer of Best Buy, we will gonna adjust that for you okay?
Your account will be credited for the full amount of the late fee amounting $29.00, the adjustment is applied today and shall be posted to your account within 1-2 billing cycles.
Do I have your authorization to process this?
Current Balance
Minimum Payment Due
Due Date
Purchase History
Late Fee
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