Notes

Hi, Greetings of the day! I am Sakshi. How can I help you today?

ASKING DETAILS*****************
Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!
THANKS FOR DETAILS**************
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.
Kya aap is order ki bat kar rahe hein?
THANKS FOR CONFIRMING***************
Order confirm karvane ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.

HOLD******************
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.
Maafi chahungI, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

UNABLE TO DOWNLOAD THE IMAGES***************
Mafi chahungi hum apke dvara share ki gye images technical limitations ki bajsh se nahi dekh pa rahe hein apse request hein apse request hai ki aap chat ke jariye hume btayen.

ASSITANCE***************
Kirpya vistaar mai apna concern btae taki apko jankare de sakun!
Agar aap snapdeal ke sambhandhit koe jaankare chate hain, kirpya mujhe btaen take apko jankare de sakun.

FURTHER ASSISTENCE*****************
Kya iske alawa main apki aur koi sahayta kar sakti hun?

ISSUE ESCLATE CLOSING*****************
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

GLAD CLOSING****************
Mujhe khushi hue ke mai apko jaankare dai payi! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

NO RESPONSE CLOSING****************
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

CX NO ISSUE CLOSING******************
Humse baat karne ke liye dhanyavaad! Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka samay shubh rhe.

CX WANT CALL*****************
Mafi chahti hun hum apse chat ke jariye hi bat kar sakte hein apse request hai ki aap chat ke jariye hume apna concern batayen.

COMPLAINT TAKEN*****************
Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
COMPLAINT HIGHLIGHTED
Maafi chahungi apko preshani hui, apki complaint already register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar deya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

ADDRESS VERIFY*****************
Sir aap mujhe apne new jo changes karwana chate hain address mai kirpiya bta dejeyai, taki mai update kar pau.
Sir/Ma'am, apke address update ho gya hai.

Jesa ke check kar paa rahe hoon apka order already shipped ho chuka hai, maafi chaungi aab apkr order ka address change nahi ho paega.

WHERE IS MY ORDER******************
Product not shipped (with in PDD)
Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apka order jald se jald deliverd kiya ja sake. Aapke order ke dispatch date hai "dispatchdates". Jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, Hamare poore koshish rahege apka order apko "deliverydate" tak deliverd karwaya jae.

Product shipped (within pdd)
Jaisa ki check kr pa rhi hu, aapka order " dispatchdate" ko dispatch ho chuka hai or transit mein hai, hum koshish kr rhe hai ki apka order "deliverydate" tak deliver kr diya jaye. Aap apna order bhi track kr skte hai niche diye link par click karke . https://m.snapdeal.com/myorders

URGENT DELIVERY********************
Urgent delivery (Before shipping)
Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apaka order jald se jald deliverd kiya ja sake. Aapke order ke dispatch date hai "dispatchdates". Jese he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge, apke order ke maximum deliver date "deliverydate" hai. Mai apke urgent delivery ke request lai rahe hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae.

Urgent delivery (after shipping)
Jaisa ki check kr pa rhi hu, aapka order " dispatchdate" ko dispatch ho chuka hai or transit mein hai, hum koshish kr rhe hai ki apka order "deliverydate" tak deliver kr diya jaye. Mai apke urgent delivery ke request lai rahe hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae. Aap apna order bhi track kr skte hai niche diye link par click karke . https://m.snapdeal.com/myorders

ORDER LATE IN DISPATCH*********************
Jaise ki main check kr pa rahi hu aapka order dispatch hone ki process me late hai. Asuvidha ke liye khed hai. Par iski delivery jald se jald krva di jaayegi , Koshish rhegi ki product apko " (DDR) " tak deliver krwaya jaye, Jese hi order dispatch ho jata hai, hum apko Email/SMS ke dwara is order ke regarding update karenge . Aur eske leyai mai apke tarf se complaint bhe lai rahe hoon apko team ke tarf se 24-48 hours mai eske leyai team ke tarf se update bhe kiya jaega.

ORDER LATE STUCK*******************
jese ki dekh payi hu apke order ki delivery me delay hui hai. Asuvidha ke liye khed hai. Nishchint rhe apke order ko jald se jald deliver krne ki puri koshish ki ja rhi hai. Aur eske leyai mai apke tarf se complaint bhe lai rahe hoon apko team ke tarf se eske leyai team ke tarf se update bhe kiya jaega. Aap apna order bhi track kr skte hai niche diye link par click krke https://m.snapdeal.com/myorders

OFD [out for delivery]**********************
jesa ke check kar paa rahe hoon aaj apke order ke delivery ke leyai hamare delivery boy out for delivery hai. To apse request karunga please sham tak ka wait karlejeyai, hamare poore koshish rahaege aaj sham 6 bje tak apka order apke door steps par deliver krwa deya jae. Aur mai poora dhyan rakhungi ke apka order apko jaldh se jaldh delivered krwa deya jaye.
Mai apko courier boy ka number bhe send kar rahe hoon:-

UD [UNDELIVER ORDERS]****************************
Jesa ke check kar pa rhi hu, apke order ki delivery poori nhi ho payi hai "UDreason" ki vajah se.
Please confirm krwaye ki kya apko courier partner se " DateAvailableoncouirer " ko koi call aaya tha delivery ke liye.

UD (Address confirmation)
Mai apke order ke delivery yha se reschedule karwa rahe hoon, aapse request karungi please aap apna koe alternate no. and landmark bta dejaeyai taki apke order ke delivery mai koe pareshani na ho or neche deya gya adddress bhe ek baar confirm karwa dejeyai.
" Delivery address"

(Delivery Rescheduled)
Aasuvidha ke liye humein khed hai. Apka concern update kar deya gya hai sir, pure kosish ke jaege apke sath delivery attempts dubara karwae jae, agle 24-48 ghanto ke andr apke sath dubara delivery attempts keyai jaenge. Aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae. Aap apna order bhi track kr skte hai is par click krke https://m.snapdeal.com/myorders

UD(Other Issue)( Miss/shipper delay)
Apka product kuch unknown courier issues ke karan delivered nahi ho paya hai, uske leyai maafi chaungi, par aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae. Apko team ke tarf se 24-48 update kar deya jaega.

UD ODA (out of delivery area)
Maafi chaungi apka order out of delivery area hua hai, jeska matlb hai ke apka order apk city mai phuch chuka hai but apke deyai gae address par pr hamre courier partner use deliver nahi karwa paa rahe hain, to apse request rahege ke kirpiya aap es baar apne order khud apne nazdiki "couriercentername" se lai le. Wrna apka order seller ke pass return ho jaega.
Main Courier Details share kar rahe hoon:
Courier naam:
Awb no:
Courier website:

RTO [RETURN TO ORIGIN]***********************

RTO (return to origin)(COD)
Maafi chaungi apka order kafi delivery attempts ke baadh return ho chuka hai, Apse request karungi please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.

RTO (return to origin)(Prepaid)
Maafi chaungi apka order kafi delivery attempts hone ke baadh return ho chuka, Apse request karungi please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae. Apka amount 24-48 hours ke andr humare tarf se initiate krwa deya jaega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.

CANCELLATION**********************
Want to Cancel - Asking Reason
Please jaan sakte hoon aap ye order ku cancel karna chate hain?
Halake ye hamara bhut accha product hai, Mujhe yakeen hai ke aapko ye pasndh aaega.

Want to Cancel - Not Cancellable Stage COD
Apke order ke cancellation request lai rahe hoon par jesa ke check kar pa rahe hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne door steps par mna kardejeyaiga apka order cancel ho jae.

Want to Cancel - Not Cancellable Stage Prepaid
Apke order ke cancellation request lai rahe hoon par jesa ke check kar pa rahe hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne door steps par mna kardejeyaiga apka order cancel ho jae. Or apke mna krne ke baadh adhiktam 6 days ke andar hamare tarf se apka amount initiate krwa deya jaega, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.

WHY WAS MY ORDER CANCELLED(COD)**************************
Why was my order cancelled (COD)
Maafi chaungi apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.

Why was my order cancelled (Prepaid)
Maafi chaungi apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.
Apka amount humare tarf se initiate krwa deya gya hai, jo apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.

FAILED TRANSACTIONS*************************
Jesa ke check kar paa rahe hoon apke transaction unsuccessful rahe hai, par aap nischint rahe aagar apke account se apka amount deduct hua hai to vo apke same account mai adhiktum 72 hours mai khud waps aa jaenge.

PDWP(product delivered to wrong place)*************************
Apse request hai ke aap ek baar apne family/neighbour/security gaurd se puche, ho sakta hain unhone apko jagha order lai leya ho.

Complaint taken(Prepaid)
Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai 24-48hours ke andr andr apko ek proof of delivery share ke jaege, agar apse usse agar nahi karenge to hamare team apke complaint par fise kaam karege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
Complaint taken(COD)
Maafi chahungi apko preshani hui, apka feedback lai leya gya hai team ese jarur check karaige, tabtak apse request hai ke aap apne leyai ek new order place kar lejeyai apko fir ase asuvidha la samna nahi karna padhega.
PDWP (Re-Investigation)
Apke case par team re-investigate kar rahe hai apko 7-10 days ke ande team ke tarf se update kar deya jaega. Tab tak aap nischint rahe apka refund snapdeal trust pay policy mai safe hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

RETURN/REPLACEMENT REQUEST**********************
Jaan sakte hoon aap es order ko kyu return karna chate hain?
Mai apke complaint lai rahi hoon aap mujhe ye bta dejeyai aap esko replace karwana chate hai ya eska refund chate hain?
Please confirm kijiye apko refund kon se mode of payment se chahiye...
Bank refund
Amazon pay
UPI

Maafi chahunai apko preshani hui, apki complaint register krdi gyi hai. apke order ka pickup 2-3 din mai "pickuppartnername" ke tarf se karwa leya jaega.
Maafi chahunai apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

PICKUP***********************
Pickup failure
Jesa ke check kar paa rahe hoon, apkae order ka pickup (REASON) ke wjha se nahi ho paya hai, Apse confirm karwana chate the kya apko pickup ke regarding koe call aee the (DATE) ko.

Pickup re-scheduled
Aap nischint rahiye, apke order ka pickup yha se re-scheduled karwa deya hai. Aapke order ka pickup 2-3 din mai "pickuppartnername" ke tarf se karwa leya jaega.

Pickup SCHD
Jesa ke check kar pa rahe hoon, apke order ka pickup scheduled krwa deya gya hai. Aapke order ka pickup 2-3 din mai "pickuppartnername" ke tarf se karwa leya jaega.

Pickup OFP
Jesa ke check kar pa rahe hoon, aaj apke product ke pickup ke leyai hamare pickup boy out for pickup hai, aaj apke product ka pickup krwa leya jaega.

APUC [PICKED UP]***********************
Samajh paa rahe hoon ke apke product ka pickup ho chuka hai, please kya aap mujhe pickup date, couier partner ka naam bta sakte hain or aap pr koe pickup receipt ho to. Apse request hai aap pickup partner ka number bhe share kar dejeyai taki mai update kar sakoon.
APUC(Complaint taken)
Maine apke complaint register kar de hai apko 72 hours mai team ke tarf se update kar deya jaega. Aap nischint rahe.

REFUND [WITHIN TAT]**********************

(If within TAT)
Jesa ke check kar paa rahi hoon apka amount hmarae tarf se [DATE] ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai adhiktam samay (TAt ) leta hain. Chinta mat kijeyai, apka amount jaldh he apke account mai bhe show ho jaega.

(If outside TAT )
Jesa ke check kar paa rahi hoon apka amount hmarae tarf se [DATE] ko initate kiya gae hai. Apka bank apke account mai. Maafi chaungi abhi tak apke account mai apka amount show nahi hua hai. Apse request karungi please aap ek baar apne bank se eske regarding contact kare es reference no. ke sath 36017705829. Or apse request hai aap apne bank statement PDf form mai "initiatedate" se lekar aaj tak ke, mail mai send kar dejeyai, uske leyai mai apko ek mail send kar rahe hoon aap us par reply kar dejeyiga.

NEFT [BANK DETAILS]***********************
Jesa ke check kar paa rahe hoon apke account details yha present na hone ke karan apke refund initiate nahi ho paya hai, apse request hai aap apne account details share kar dejeyai, uske leyai mai apko mail send kar rahe hoon aap us par reply kar dejeyai.

EMPTY PARCEL*****************
[ BELOW 500]
Maafi chaungi apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karungi please aap hame 7 din ka samay dejeyai, taki humare team apke complaint par investigate kar sake, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
[ABOVE 500]
Maafi chaungi apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karungi aap under taking form fill karke humare sath send kar dejeyai, uske leyai mai apko mail send kar rahe hoon, jaise aap form send kar dainge apko team ke tarf se 7 din ke andr update kar deya jaega. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

INVOICE RELATED******************
(Direct from app and website)
Sir, Ma'am, aap my order section mai jakr order par click karein, wha pko get invoice ka option aaege aap us par click kare, apke order ka invoice download ho jaega.

(when we will registered complaint)
Mai yha se apke invoice ke request lai rahe hoon, agle 24-48 hours, ke andr apke mail ID par apko team ke tarf se invoice send kar deya jaega.

EXTRA ASSURANCE****************************************
Mafi chahungi apko pareshani ka samna karna pad raha hai, aap bilkul nischint rahe ye meri responsibility hogi ki apka order jldh se jldh deliver krwaya jaye.

Mafi chahungi apko pareshani ka samna karna pad raha hai, aap bilkul nischint rahe ye meri responsibility hogi ki apka order jldh se jldh pickup krwaya jaye.

Mafi chahti hun apko pareshani hui aap nishchint rahiye mai apki problem ko jld se jld reslove karvaungi.

Maafi chahungi, Par aap humare liye bahut value customer hai, aap nischint rahe, Mai jldi se jldi apko jo problem face karni padd rahi hai usko solve krwaungi.

Mai smj skti hoon apko bahut pareshani ho rhi hai infact apki jagah agar mai hoti, mujhe bhi gusa aata, but ab ye meri responsibilty rhegi ki ki apki problem ko jldi se jldi resolve krwaya jaye aap mujhe ek mauka dijiye.

Main ye sunishchit karoongi ki ye humare sath apka pehla aur antim bura anubhav hona chahie aur aapako bhavishy mein aisee samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.

Aapki chinta uchit hai aur main samajhati hoon ki aap abhee kaisa mahasoos kar rahe hain. lekin nishchint rahie main is baare mein aapki madad jaroor karoongi. Aap kee chat mujh par aayi hai isliye ab mere jimmedari hai ki main apki madad karun.