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action: ask to wait 7 to 10 working days //
comm: info share
Issue: cx want to know about the order status//UD marked
Action: complaint already raised //FNDR already filled//address verified
communication: apology done//rescheduled delivery//already tat shared 24-48 hours for delivery re-attempt//cmn
Issue: cx wants to know the complaint status(return case)//
reason:-
Action: macro alredy shared//RL already filled// already tat shared 2-3 days for pickup
comm: apology done//shared the complaint status//shared the courier partner name//also guide to pack the parcel in original packing//cmn
Issue: cx. want to know other id information//
action: na
comm: cx. not have correct info for the account witch is given by cx. for info// ask cx. for raise call me back request again with correct information or raise request with register number
Issue: want refund
action: ask to wait 5 working days //
comm: info share
Issue: want invoice
action: ask him for mail us at [email protected]// with order id and product name
comm: ask him for wait 24 to 48 hrs for update // info share
issue: cx. said delivery person ask him extra amount for home delivery the product
action: na
comm: info share
issue: cx. said he don't want to return the product on call
action: rl filled// ask him also coordinate with pickup person if he call // complain close on cx. demand
comm: info share
cx. want prodct asap
Sneha
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