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when is your login planned? is there any session regarding the targets and KRA's, did they talk about your ITG's, what is the target?
Ask to open einstein, different ITG's, how many types of ITG,
Ex - how would you find cable itg if I have issue with cable.
question about fetching itg 1.0 without going into the troubleshooting tab.
Where can you find 2.0 ITg, discuss further , how can you check. how would the backend know about the ITG you have followed.
discuss probing, how you get to the correct ITG. How you get to know if customer is facing issue with the slow speed or no internet.
show examples for the impact of the ITG.
Good knowledge
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