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myself Reema and i am basically from Punjab.
I have done my graduate from LPU Jalandhar
and schooling from Govt. high school.
i love playing badminton and football
I have been working for teleperformance for 3 years and i have been working as an Aux TL for morethan 6 months and i have also worked as an SME here for 4 months in kne as well as projects
and im looking forward to meet new chalanges everyday also love working here and want to see my self as a manager in 3 years time
*If csat and rr dropes what to do >>>
first of all i will find out who my outleirs are among my team and i will work on them as will listen to their calls with them on a meet and will coach them about the areas of improvement as if an employee is getting dsat i can coach him to improve hi communication skill with customer also can play a good call for him for his betterment
formula of day wise shrinkage :- planned week off + planned leave + unplanned leave / total headcount * 100
shrinkage control :- connect with team
pcd _ perfect call delivery 1/2
attrition - no. of employee resign during the month /no of employee at the starting of the month + no. of employee at the end of the month /2 *100
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