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Hello,
Thank you for contacting us. We are a booking company and are not associated directly with any specific hotel. This means that we are not responsible for the hotel’s facility or its management. We have called the hotel regarding your refund request however they informed us that they will be charging the reservation for the full amount. This is their policy and we must comply. It may be beneficial for you to contact the hotel directly. They may be more willing to work with you because you are a customer then they were with us.
Thank you,
Reservation Counter.
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