Notes

Opening
Hi, Good Morning! I am Jasleen, How can I help you today?
Hi, Good Morning! I am Jasleen, Please give me a moment, I will check it for you.
Hi, Good Morning! I am Jasleen, Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!

How are you?
I am fine, thank you for asking. I trust you and your family doing well!
Sir mai acchi hoon! Asha karte hoon aap or apka pariwar bhe accha or Surakshit hoaga!


Asking Details
Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!

Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!
I am unable to fetch any account from the given details. Please provide the correct details. So I can assist you better.

Maafi chaungi apke es registered moible number se apke koe bhe order ke details check nahi kar pae rahe hoon. Apse request karungi aap mujhe apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

From you this registered number I can able to check your last order of "Date".
Maafi chaungi, par apke es registered number se apka jo last order check kar pa rahe hoon vo ---- ka hai...

Thanks for details
Thank you for sharing detail with us! Please allow me some time to check the information for you.

Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.



Hold
Please give me a moment, I will check it for you.

Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.


Hold 2nd
I apologize for the delay, I am still working on your concern! Please allow me some more time!

Maafi chahugI, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

Un hold
We appreciate your patience!
Hum apki patience ka maan krte hai.


Unable to download the images
Sir, We are really sorry due to technical limitation, We are unable to fetch the shared screenshot. Therefore, please help us by typing your order details to help you out.

How may I assist you?
Main apki kya help kr skti hu?

kindly elaborate your concern so I assist you better!
Kirpya vistaar mai apna concern btae taki apko jankare de sakun!

If you have any concern/query related to Snapdeal please share so that I could assist you.
May I know your exact concern please?
Agar aap snapdeal ke sambhandhit koe jaankare chate hain, kirpya mujhe btaen take apko jankare de sakun.
Kya mujhe apka exact concern pta chl sakta hai?


Further Assistance
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakti hun?


Issue escalate closing
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

Glad closing
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!

Mujhe khushi hue ke mai apko jaankare dai payi! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.


No response closing
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.



Cx have no issue that time closing
Thank you for chatting with us. You may contact us again for Snapdeal related queries, feel free to reply to us, we assure that we will assist you better. Stay safe, and have a good day!

Humse baat karne ke liye dhanyavaad! Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka samay shubh rhe.

Cx want call
Sir, I would be able to respond to you over the chat only, Would request, If you can share your concern via chat, I will be happy to help you here.

Apology
Sir, Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.
Maafi chahungi apko preshani hui, apki request register krdi gyi hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


Complaint taken
Sorry, that you are facing such an issue. I have registered your complaint. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.
Maafi chahungi apko preshani hui, apki request register krdi gyi hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.



Complaint highlighted
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.
Maafi chahungi apko preshani hui, apki complaint already register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar deya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


Personal details asking
I really apologies but we are not authorized to share any personal information .
Maafi cahungi sir apne koe bhe personal details share karne ke anumate nahi hai hamare pass.


Visit website//application
I request you to please visit our website their all product is available with price and full description.
Apse request karungi please aap humare website/ application par visit kare humare are product what par full description and price ke sath mention hai.

Promocodes
"A promo code is a coupon code that you can use on our website/app. You will get great discounts on the items the promo code is applicable on.
To avail a promo code, select the eligible item. You can enter your promo code on the 'Review Order' page on the website or the 'Payment' page on our app. You will see the discount applied immediately. "

Sir aap promocode ko review order page par jakr avail kar sakte hain, apko order par discount melaiga, jo ke promocode ke terms and conditions par nirbhar hoga.
Aap code copy kare or review order page mai jakr apply promo code ke option par click karke code ko copy kare, uske baadh apply pr click kare apka promo code apply ho jaega.

200 rupees offer
Sir/Mam it is 200 rupees offer which means up to 200 rupees discount. In this offer, you will get an instant discount of 8-10% which is dependent upon the product price on which you are applying this offer and also in this offer you will get a maximum discount of up to 200 rupees only.
Sir/Mam Apko btana chaungi, 200 rupees ka jo offer hai, uska matlb 200 rupay tak ka chooth, es offer mai apko turanth 8-10% ke chooth melaige, jo ke apke product ke keemath par nerbhar karege, es offer mai apko adhiktm 200 rupay tak ke he chooth melege.

Order verification
Your order is one step away from confirmation and needs to be verified. our team will call you in next 24 hours, I request you to please answer the call to get your order verified.
Apka order ek kadm duur hai hai confirmation ke leyai or verified hone ke leyai. Nischint rahe apko humare team ke tarf se call kiya jaega order verification ke leyai apse request rahege aap call jarur uthai. hum apko order confirm hone ke baadh apko mail/sms ke jariyai update bhe karenge order confirm hone ke baadh.


Address Verification
Sir/ma'am, I can surely help you with this, Can you please share your new address & phone number.
Sir aap mujhe apne new jo changes karwana chate hain address mai kirpiya bta dejeyai, taki mai update kar pau

Sir/Mam, jesa ke check kar paa rahe hoon apka order already ---- ho chuka hai, maafi chaungi aab apkr order ka address change nahi ho paega.

Once shared
Just allow me a moment so that I can make the required changes.

IF changed
I have successfully updated you address or number.
Sir/Ma'am, apke address update ho gya hai.

Urgent delivery
Sir, I am your case Manager now who will try our level best to deliver your product as per your requirement. However, promised delivery date of your product is "Delivery Date"
Sir apke order ke maximum deliver date "delivery date" hai. Mai apke urgent delivery ke request lai rahe hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae.

Product not shipped (with in PDD)
Sir, Your product will be shipped soon and you will get an update via Email & SMS.
Also, I am your case Manager now who will ensure timely delivery of your product. I will work hard to ensure it reaches you on or before "Delivery Date" as promised.
Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apaka order jald se jald deliverd kiya ja sake. Jese he apka or dispatch hoga hum apko email/sms mai eske regarding update karenge, aur mai apke esk product ke case manager hoon to mai poora dhayan rakhungi apka order ke delivery ka. hamare poore koshish rahege apka order apko 07 Jun-09 Jun tak deliverd karwaya jae.



Product shipped (within pdd)
Sir, I am your case manager assigned on the particular order and I will ensure the timely delivery of your product. As of now, Your order is in Transit and will reach on or before "Delivery Date" as promised. You can also track your order by clicking here . https://m.snapdeal.com/myorders

Sir, Jaisa ki check kr pa rhi hu, aapka order transit mein hai aur hum koshish kr rhe hai ki apka order " (DDR mention on SF) " tak deliver kr diya jaye. aur mai apke esk product ke case manager hoon to mai poora dhayan rakhungi apka order ke delivery ka.
Aap apna order bhi track kr skte hai niche diye link par click karke . https://m.snapdeal.com/myorders

Order late-delay in dispatch (within pdd)
Sir, Your product is slightly delayed in shipping but no need to worry, As I am your case Manager now who and will ensure timely delivery of your product. I will work hard to ensure it reaches you on or before "Delivery Date" as promised.Also I am taking your complaint regarding this, our team will update you within next 24-48 hours regarding your complaint and order status.

Sir, Jaise ki main check kr pa rahi hu aapka order dispatch hone ki process me late hai. Asuvidha ke liye khed hai. Par iski delivery jald se jald krva di jaayegi , Koshish rhegi ki product apko " (DDR) " tak deliver krwaya jaye, Jese hi order dispatch ho jata hai, hum apko Email/SMS ke dwara is order ke regarding update karenge . Aur eske leyai mai apke tarf se complaint bhe lai rahe hoon apko team ke tarf se 24-48 hours mai eske leyai team ke tarf se update bhe kiya jaega.


Order late-stuck at courier (outside pdd)
Sir, I can see that delivery of your order has been delayed. We apologies for inconvenience caused here. We are working round the clock to deliver the same at the earliest.
Also I am taking your complaint regarding this, our team will update you within next 24-48 hours regarding your complaint and order status.You can also track your order by clicking here https://m.snapdeal.com/myorders

Sir, jese ki dekh payi hu apke order ki delivery me delay hui hai. Asuvidha ke liye khed hai. Nishchint rhe apke order ko jald se jald deliver krne ki puri koshish ki ja rhi hai. Aur eske leyai mai apke tarf se complaint bhe lai rahe hoon apko team ke tarf se 24-48 hours mai eske leyai team ke tarf se update bhe kiya jaega.

Aap apna order bhi track kr skte hai niche diye link par click krke https://m.snapdeal.com/myorders

Exact date
Sir Mam, I can't commit the exact date of product delivery but our team is working hard to deliver your product at the earliest!
We will share a timely update to you over the email/SMS!
Sir, Mafi Chahunga Apko koi exact date ki commitment ni kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ki delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara iske regarding update karenge.

OFD (out for delivery)
Sir, I can see your product is "Out for Delivery" now and you will shortly receive a call from the courier team. You will get delivery on and before 6 pm.
Also, I am your case Manager now who will take care delivery of your product. Please be rest assured.

Below mentioned is courier boy number:-
-------------
Sir , jesa ke check kar paa rahe hoon aaj apke order ke delivery ke leyai hamare delivery boy out for delivery hai. To apse request karunga please sham tak ka wait karlejeyai, hamare poore koshish rahaege aaj sham 6 bje tak apka order apke door steps par deliver krwa deya jae.
Aur mai poora dhyan rakhungi ke apka order apko jaldh se jaldh delivered krwa deya jae.
Mai apko courier boy ka number bhe send kar rahe hoon:-
Courier boy no.-

UD (undelivered orders)
(Reason any delivery attempts confirmation)
Sir, I can see here that delivery could not be completed due to <UD reason>.
Please confirm, did you receive any call for delivery on <UD Date>.
Sir, jesa ke check kar pa rhi hu, apke order ki delivery poori nhi ho payi hai "UD reason" ki vajah se.
Please confirm krwaye ki kya apko courier partner se " Date Available on couirer " ko koi call aaya tha delivery ke liye.


(Delivery Rescheduled)
We apologize for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your order delivery and with the next 24-48 hours same will be attempted.

You can also track your order by clicking here https://m.snapdeal.com/myorders.

Sir, Aasuvidha ke liye humein khed hai. Apka concern update kar deya gya hai sir, pure kosish ke jaege apke sath delivery attempts dubara karwae jae, agle 24-48 ghanto ke andr apke sath dubara delivery attempts keyai jaenge. Aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae.

Aap apna order bhi track kr skte hai is par click krke https://m.snapdeal.com/myorders


UD(Other Issue)( Miss/shipper delay)
Sir, The package was undelivered due to some unknown courier issues and we apologize for the inconvenience caused. We will deliver your order at the earliest for same our team will update you within next 24-48 hours.

You can also track your order by clicking here https://m.snapdeal.com/myorders
Apka product kuch unknown courier issues ke karan delivered nahi ho paya hai, uske leyai maafi chaungi, par aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae. Apko team ke tarf se 24-48 update kar deya jaega.


UD ODA (out of delivery area)
I apologize, but we are unable to deliver your order, as your order is out of the delivery area, which means your order is in your city but, our courier partner is unable to deliver your item to your specific address so, I request you to please co-operate with us this time and do self-pickup your product from your nearest "courier center name"

Below mentioned are courier details:-
Courier Name :
AWB Number :
Courier Contact Number :
Courier Website :

Sir,Ma'am, Maafi chaungi apka order out of delivery area hua hai, jeska matlb hai ke apka order apk city mai phuch chuka hai but apke deyai gae address par pr hamre courier partner use deliver nahi karwa paa rahe hain, to apse request rahege ke kirpiya aap es baar apne order khud apne nazdiki "courier center name" se lai le. Wrna apka order seller ke pass return ho jaega.

Main Courier Details share kar rahe hoon:
Courier naam:
Awb no:
Courier sampark number:
Courier website:

RTO (return to origin)(COD)
Sir, We apologize as we were not able to deliver your order even after multiple attempts.
OR
Sir, We apologize as we were not able to deliver your order due to some technical issue.
Sir/Mam maafi chaungi apka order kafi delivery attempts ke baadh return ho chuka hai, Apse request karungi please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.
OR
Sir/Mam maafi chaungi apka order kuch technical issues ke baadh return ho chuka hai, Apse request karungi please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.

RTO (return to origin)(Prepaid)
Sir, We apologize as we were not able to deliver your order even after multiple attempts.
Refund of Rs."xx" has been initiated and it will be credited to you bank account by "estimated refund date"
OR
Sir, We apologize as we were not able to deliver your order due to some technical issue.
Refund of Rs."xx" has been initiated and it will be credited to you bank account by "estimated refund date"

Sir/Mam maafi chaungi apka order kafi delivery attempts hone ke baadh return ho chuka, Apse request karungi please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.

Apka amount 24-48 hours ke andr humare tarf se initiate krwa deya jaega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.
OR
Sir/Mam maafi chaungi apka order kuch technical issues ke baadh return ho chuka hai, Apse request karungi please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.


RTO (return to origin)(Prepaid refund not initiated)
Sir, We apologize as we were not able to deliver your order even after multiple attempts.
We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
OR
Sir, We apologize as we were not able to deliver your order due to some technical issue.
We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
Apka amount 24-48 hours ke andr humare tarf se initiate krwa deya jaega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.
Apka amount humare tarf se initiate krwa deya gya hai, jo apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.

Cancellation:-

Want to Cancel - Asking Reason
Sorry to hear that, you want to cancel this order.
May, I know the reason for cancellation, as this is one of our best selling item & I am sure you will like it.
Sir/Mam please jaan sakte hoon aap ye order ku cancel karna chate hain?
Halake ye hamara bhut accha product hai, Mujhe yakeen hai ke aapko ye pasndh aaega.


Want to Cancel - Within Cancellation Period
I will cancel this order for you. Please give me a moment .
Sir/Mam, mai apke leyai ye order cancel kar date hoon, please aap mujhe thoda samay dejeyai.

Want to Cancel - Cancelled by Us
Sir, As requested by you, Your order has been cancelled. Would like you to see you again shopping with us!
Sir/Mam humne apke request par apka order cancel kar deya hai. Aasha karte hoon aap dubara humare sath shopping karna pasndh karenge.


Want to Cancel - Cancelled by Us prepaid
Sir, As requested by you, Your order has been canceled. We have initiated a refund of Rs. XX to your card/account. It will be credited within 7-10 business days.
Would like to see you again shopping with us!
OR
Sir, As requested by you, Your order has been canceled. We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
Would like to see you again shopping with us!

Sir/Mam humne apke request par apka order cancel kar deya hai. Apka amount bhe hamare tarf se initiate krwa deya gya hai, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.
Aasha karte hoon aap dubara humare sath shopping karna pasndh karenge.
OR
Sir/Mam humne apke request par apka order cancel kar deya hai. Apka amount bhe hamare tarf se 24-48 ghanto mai initiate krwa deya jaega, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.
Aasha karte hoon aap dubara humare sath shopping karna pasndh karenge.

Cancellable Stage but Unable to Cancel COD
Sir, We have taken your request for cancellation and we will notify you via SMS/email within the next 24 to 48 hours with the latest update on this request.
Sir/Mam humne apke cancellation request lai le hai, apko sms/mail mai agle 24-48 hours ke andr, es request ke ke leyai update dai deya jaege.


Cancellable Stage but Unable to Cancel Prepaid
Sir, We have taken your request for cancellation and we will notify you via SMS/email within the next 24 to 48 hours regarding cancellation confirmation and refund initiation. once the amount will initiate it will be credited within 7-10 business days.
Sir/Mam humne apke cancellation request lai le hai, apko sms/mail mai agle 24-48 hours ke andr, es request ke ke leyai or refund ke leyai update dai deya jaege, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.


Want to Cancel - Not Cancellable Stage COD
Sir/Madam, Your product has already been dispatched, however, I am taking the cancellation request. In case, the courier team tries to deliver the product, please refuse the delivery.
Apke order ke cancellation request lai rahe hoon par jesa ke check kar pa rahe hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne door steps par mna kardejeyaiga apka order cancel ho jae.

Apke order ke cancellation request lai rahe hoon par jesa ke check kar pa rahe hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne door steps par mna kardejeyaiga apka order cancel ho jae.

Want to Cancel - Not Cancellable Stage Prepaid
Sir/Madam, Your product has already been dispatched, however, I am taking the cancellation request. In case, the courier team tries to deliver the product, please refuse the delivery.
Once you refuse, we might take up to 6 business days to initiate your refund. The amount will be credited to your card/account within 7-10 business days after initiation.
Apke order ke cancellation request lai rahe hoon par jesa ke check kar pa rahe hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne door steps par mna kardejeyaiga apka order cancel ho jae.
Or apke mna krne ke baadh adhiktam 6 business days ke andar hamare tarf se apka amount initiate krwa deya jaega, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.


Want to cancel due to delay in delivery
Sir, We have 100% Track records to deliver the item before promised delivery date! Would request you to allow us some more time to deliver your product.
Sir/Mam, humare product promise date se phle he delivered karwa deyai jate hain. Par aap nischunt rahe hamare team poore koshish kar rahaege hai taki apke product ke delivery jaldh se jaldh karwae jae. Aap hame apne order deliver karwane ka ek moka dain.

Why was my order cancelled (COD)
Sir, As checked your order got canceled due to <cancellation reason>
I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.
Sir/Mam maafi chaungi apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.


Why was my order cancelled (Prepaid)
Sir, As checked your order got canceled due to <cancellation reason>. We have initiated a refund of Rs. XX to your card/account. It will be credited within 7-10 business days.
I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.
OR
Sir, As checked your order got canceled due to <cancellation reason>. We will initiate a refund of Rs. XX to your card/accounts within 24-48 hours. It will be credited within 7-10 business days.
I am sorry for the inconvenience caused. I have escalated your concern and be assured this will not happen again.

Sir/Mam maafi chaungi apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.
Apka amount humare tarf se initiate krwa deya gya hai, jo apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.
OR
Sir/Mam maafi chaungi apka order "cancellation reason" ke wajha se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.
Apka amount 24-48 hours ke andr humare tarf se initiate krwa deya jaega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.

If cx want some order again and order is available.
As I have checked that the product is available on our website and application, you can place an order for yourself.
Sir product site par avalaible hai aap order place kar sakte hain.

If cx want some order again and order is sold out or out of stock.
Sir, as I can check order is sold out/out of stock, but I have mentioned your mail Id here so once the product will be live on the order website, you will get notification on a priority basis.
Maafi chaungi sir/Mam ye product abhi humare website par available nahi hai, par apki mail id mention kar de gae hai, jase product available hoga apko update kar deya jaega.

refund replacement follow for cancellation.
Sir, I can see your order has been cancelled and refund has also been initiated on DD-MM-YY which usually take maximum 7 to 10 days to credit in your account post initiation.

Failed transaction(Fresh case)
Sir, As I can see your payment for placing the order were unsuccessful. In case amount debited from your account then it will be credited back within 72 hours.
Please rest assured.
Jesa ke check kar paa rahe hoon apke transaction unsuccessful rahe hai, par aap nischint rahe aagar apke account se apka amount deduct hua hai to vo apke same account mai adhiktum 72 hours mai khud waps aa jaenge.

Failed transaction(Escalated case)
Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.
Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Note:- Select stage (Escalated to refund team)

PDWP(product delivered to wrong place)
First conversation
Sir, I can see your order is showing delivered on DD-MM-YY. Would request you to check once with your family/neighbors/office mail room as they may have accepted the package in your absence/on your behalf.
Apse request hai ke aap ek baar apne family/neighbour/security gaurd se puche, ho sakta hain unhone apko jagha order lai leya ho.

Complaint taken(Prepaid)
We apologies for inconvenience caused to you. I have registered your Complaint. Our team will share the proof of delivery with you once we get it from our courier partner within a maximum of 6 days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.
Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. 6 working days ke andr andr apko ek proof of delivery share ke jaege, agar apse usse agar nahi karenge to hamare team apke complaint par fise kaam karege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


Complaint taken(COD)
We apologies for inconvenience caused to you. I have registered your request. our team will team will look into the matter. Meanwhile you can place another order.
Maafi chahungi apko preshani hui, apka feedback lai leya gya hai team ese jarur check karaige, tabtak apse request hai ke aap apne leyai ek new order place kar lejeyai apko fir ase asuvidha la samna nahi karna padhega.

PDWP (Re-Investigation)
Sir, our team is doing a re-investigation on your case, We will update you regarding this within 7-10 working days, meanwhile, I assure you that your refund is secure under the trust pay policy.
We apologies for the inconvenience caused to you. Rest I will personally take care of it so that you will get a resolution as soon as possible.
Sir, ma'am, apke case par team re-investigate kar rahe hai apko 7-10 working days ke ande team ke tarf se update kar deya jaega. Tab tak aap nischint rahe apka refund snapdeal trust pay policy mai safe hai.
Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


Return/replacement
Will you please tell me what problem you are facing regarding the product so that I will register your complaint.
I will register your complaint regarding this will you please tell me you want replacement or refund of this item?
Sorry but replacement is not available for this product.
I have taken your return/replacement complaint regarding this order, and your order will be picked up in the next 2-3 days from the "courier name" partner. I apologies that you have faced this issue.
I have taken your return/replacement complaint regarding this order, team will update you regarding this complaint within 24-48 hours. I apologies that you have faced this issue.

Sir/Mam jaan sakte hoon aap es order ko kyu return/replace karna chate hain?
Mai apke complaint lai rahi hoon aap mujhe ye bta dejeyai aap esko replace karwana chate hai ya eska refund chate hain?
Maafi chaungi es product par replacement available nahi hai, apko eska refund he ho paega
Maafi chahunai apko preshani hui, apki complaint register krdi gyi hai. apke order ka pickup 2-3 din mai "pickup partner name" ke tarf se karwa leya jaega.
OR
Maafi chahunai apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Confirmation of pickup
Will you please tell me the pickup of your item is done or not?
Please aap mujhe btaenge apke item ka pickup ho chuka hai ke nahi?

Pickup failure
Sir, As I can see here, it is updated as pickup could not be completed due to <Pickup failure reason>, so could you please confirm for me, did you receive any call for pickup on <RLCW date>.
Sir/Mam jesa ke check kar paa rahe hoon, apkae order ka pickup (------) ke wjha se nahi ho paya hai, Apse confirm karwana chate the kya apko pickup ke regarding koe call aee the (-----) ko.

Pickup failure 2
Thank you for confirming. Please allow me a moment, so that I will update your concern and try to get your item picked up as soon as possible.
I have updated your concern and be assured the pickup will be reattempted within 2-3 days. I am really sorry about the inconvenience caused and I ensure this will not happen again.
Confirm karwane ke leyai dhanyawadh, App mujhe thoda samay dejeyai, taki mai apka concern update kar pau or jaldh se jaldh apke product ka pickup krwa pau.
Mane apka concern update kar deya hai, poore koshish ke jaege ke apke sath 2-3 din ke andar pickup attempts dubara karwae jae.

Pickup SCHD
Sir, As I can see here, the pickup of your item has been schedule and it will be picked up within a maximum of 2-3 days Sir , jesa ke check kar pa rahe hoon, apke order ka pickup scheduled krwa deya gya hai, esme maximum 2-3 din ka samy lagega.

Pickup OFP
Sir, As I can see here, our courier partner is out for pickup and your item will be picked up today. Rest assured our pickup boy will call you once reach at your destination.
Sir/Mam, jesa ke check kar pa rahe hoon, aaj apke product ke pickup ke leyai hamare pickup boy out for pickup hai, aaj apke product ka pickup krwa leya jaega.

Pickup APUC
Sir, I understand that your item is already picked, could you please confirm me the pickup date and if you have any pickup receipt and SMS. Also I request you to please share pickup boy number.
Sir/Mam, samajh paa rahe hoon ke apke product ka pickup ho chuka hai, please kya aap mujhe pickup date bta sakte hain or aap pr koe pickup receipt ho to. Apse request hai aap pickup partner ka number bhe share kar dejeyai taki mai update kar sakoon

APUC(Complaint taken)
I have updated your concern, our team will update you regarding this within next 72 hours.
Maine apke complaint register kar de hai apko 72 hours mai team ke tarf se update kar deya jaega. Aap nischint rahe.

PUC/QC Process
Sir, I can see your product is picked and it usually takes 7-8 days post pickup to delivered at our Warehouse for Quality checks after successful quality check your refund/replacement will initiate from our end within 24-48 hours.
Apka product pickup hote he warehouse jaega jesme adhiktm 7-8 din ka samay lagta hai, uske baadh uska quality check hoga , usme pass hote he apka refund/replacement yha se initiate krwa deya jaega. jo ke apke account mai reflect hone mai adhiktm ------ samay lega.


PUC/QC Process door step
Once your order will be picked that, on door steps quality check will take place after successful quality check your refund/replacement will initiate from our end within 24-48 hours.
Ek baar jese he apko product pick hoga, uska quality check hoga usme pass hote he apka refund/replacement yha se initiate krwa deya jaega, jo ke apke account mai reflect hone mai adhiktm ------ samay lega.

Refund
(If within TAT)
I have checked the details and your refund was initiated on <date> by us and banks usually take around (Refund TAT) to reflect the amount in your account.
Don't worry sir/ma'am, your refund will reflect in your account soon.
Sir/Mam, jesa ke check kar paa rahi hoon apka amount hmarae tarf se 20/5/2020 ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai adhiktam samay (TAt ) leta hain.
Chinta mat kijeyai sir/ mam, apka amount jaldh he apke account mai bhe show ho jaega.


(If outside TAT )
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now. I would request you to please get in touch with your Bank and share this reference number <Ref #>.
And I request you to please share your bank statement in PDF form, for the same I am sending you a mail I request you to please share the bank statement on that mail.
Sir jesa ke check kar paa rahi hoon apka amount hmarae tarf se 20/5/2020 ko initate kiya gae hai.Apka bank apke account mai.
Maafi chaungi abhi tak apke account mai apka amount show nahi hua hai. Apse request karungi please aap ek baar apne bank se eske regarding contact kare es reference no. ke sath 36017705829.
Or apse request hai aap apne bank statement PDf form mai "initiate date" se lekar aaj tak ke, mail mai send kar dejeyai, uske leyai mai apko ek mail send kar rahe hoon aap us par reply kar dejeyiga

NEFT not present
As I can check that your refund is not initiated from our end because your account details are not present here, So I request you to please share your bank details with us, for that I am sending you mail, please reply on that mail with the account details.
Jesa ke check kar paa rahe hoon apke account details yha present na hone ke karan apke refund initiate nahi ho paya hai, apse request hai aap apne account details share kar dejeyai, uske leyai mai apko mail send kar rahe hoon aap us par reply kar dejeyai.

Empty Parcel
Below 500
Sir, We need your cooperation in thoroughly investigating this matter. Therefore, we request you to allow us a maximum of 7 days for a detailed investigation.
Please accept our apology for the inconvenience.
Maafi chaungi apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karungi please aap hame 7 din ka samay dejeyai, taki humare team apke complaint par investigate kar sake, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske