Notes

Hi there! It’s a pleasure chatting with you today, I hope you are having a great day!

How may I help you today?




I do not mean to rush you, but before I continue I need to make sure that we are still connected, are you still with me?

I do not mean to rush you, but I would like to know if I have solved all your queries and if , are you still with me?

Many thanks, I do appreciate this information, please allow me a moment to verify it for you.

Thank you for your time, I am still checking it for you.

Many thanks for your time, I would like to know if is this the item?

Many thanks for your time, I would like to know if are these the items?





I understand that you did not receive your order correctly. I apologize for the issue and I am going to do my best to help you. Can you please confirm me the order number?


I understand that you did not receive your order complete. I apologize for the issue and I am going to do my best to help you. Can you please confirm me the order number?


I understand that you did not receive your order. I apologize for the issue and I am going to do my best to help you. Can you please confirm me the order number?

I understand that you did not receive your refund in your order. I apologize for the issue and I am going to do my best to help you. Can you please confirm me the order number?




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I am aware how important it is for you and I’d like you to give us the chance to rectify this situation, that's why I would like to offer you a replacement for this item.




I am aware how important it is for you and I’d like you to give us the chance to rectify this situation, that's why I would like to offer you a refund for the item




I am aware how important it is for you and I’d like you to give us the chance to rectify this situation, that's why I would like to offer you a refund for the item, because I would love to issue a replacement but the system shows me that the item is sold and shipped by a Marketplace and unfortunately we do not have access to their inventory to replace it, but I can assist you with the refund. Is that ok for you?




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I have good news for you I’ve issued a refund for your item You will receive a confirmation email as soon as the refund is processed and the refund will post to your original payment method within 5 business day



I've replaced the items in your order. Please make sure to double check your email address within some minutes because You’ll receive an email confirmation with your new order number shortly.








I have escalated it for you and this is the escalation # you will be contacted within the next 48 hours by email to

Please be assured that we stand behind every product sold at Walmart and if you do not receive a response within this timeframe please do not hesitate in contacting us back to take care of it for you with our higher team.





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I'm sorry you didn't get your order, sometimes carriers leave packages in unexpected places, I would like to know if did you look around your delivery area (doorstep, apartment building, mailroom/office, neighbor's doorstep, etc?








Ok no worries in order to help you I have reported it due to packages sometimes change hands from a carrier, when this happens, it may show as delivered but the new carrier, may need time to deliver it to you, if your package hasn't arrived after 48 hours, please be so kind and contact us, and we will be happen to help you with a full refund or a replacement







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Late




I have checked it carefully at our system and it shows me that unfortunately the shipping center does not have the item in stock, but our fulfillment team is working to find this item and get it shipped as soon as possible, I would like to know if could you please be so kind and wait some days more?
I understand that it must be very important to you and in case you could not wait for it, I will understand you and I could help you to request a cancellation


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Payment accepted



Many thanks for your time, I am checking it at out system and it shows me that the system only accepts one credit, debit or visa gift card, and that's why it does not allow you to add 2 of them together, however if you like you may use the debit card to buy a normar gift card and use it with the visa gift cart to make the purchase. Due to the system allow us to use a normal gift card with a visa gift card, credit card or a debit card.
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