Notes

Hello there , thank you for reaching the Walmart Help Center. I am Amaury and i am completely willing to help you out today.
How may I assist you today?

I am sorry to know that this is not the experience we want for you when buying at Walmart.com,
and I will do my best to resolve this for you.

Hi there!I am completely willing to help you out. I am sorry to know that and i will do my best to resolve this for
you.
Allow me just a moment to check this information and find the best way to resolve this inconvenience for you.

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I am very sorry to know that this is not the experience we want for you when buying at Walmart.com,
and i will do everything i can to resolve this for you.

Thank you for the kind explanation, let me check what is going on and resolve this matter in somehow,
such incident is not the experience we want you to have, I care about your business.

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While i check this information and find the best way to resolve this for you,
Is it okay for me to put you on hold for just a moment?

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We are very sorry that you are experiencing this situation with your item, since this is an item from our marketplace,
the the fastest way to resolve this is contacting the seller, who has more information and options about the
items he sells and ships. I will contact the seller now and the seller has 48 hours in order to help you.

We are very sorry and i know this is not your fault, but the last step in order to resolve this inconvenience,
since the seller has not resolved this, is to connect this chat to out Customer Resolution Team.
Our team will be happy to assist you and resolve this. Is it ok if i transfer the chat?

We are very sorry and i know this is not your fault, but the last step in order to resolve this inconvenience,
since the seller has not resolved this, and because our Customer Resolution Team chat is not available is to escalate
the issue. Our team will be happy to assit you and resolve this. You will receive a complete solution within 48 hours,
and you will be notified by email once it is completely resolved.

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You will receive your money back to the original payment method within 10 business days.

Great, if i send you a replacement, you will receive the item on , Is that ok for you?

I have sent you a replacement that you will receive on .

We will send you a confirmation email within a few minutes.

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I am very sorry for the delay, i am working on this for you, in order to resolve this as soon as possible.

I know and understand the importance in getting this resolved.

In effort to resolve this issue I am escalating this order to our specialist,
so I am confident you will get this resolved rith away this time.

I wish could have done more to get this resolved, despite my efforts.

I just want to go beyond for you, so together we can resolve this issue.

Be sure I will do my best to Resolve this matter for you.

I care about your business, from now on I will check all options to resolve this incident
Please, allow me just a moment while I get options to resolve this.

My main purpose is to resolve your concern today.

Customer may have attempted to contact us by chat. We were unable to connect and disconnected.



Thank you for contacting walmart.com this chat will be ended because there is no interaction,
but if you still needing assistance, remember that we are completely willing to help you out,
this live chat assistance is available 24/7. Have a nice day.


It's been a pleasure assisting you today, thank you very much for being one of our valued customers,
if you need any help in the future, our help center is available 24/7 on Walmart.com. Have a great day.

Thank you for waiting, due to a system issue all of the replacements and refund are done manually,
i have requested your refund and within 3 business days, you will receive an email confirmation from our
resolution team.


I really apologize for this inconvenience, unfortunately I’ve looked into your order and I see that it was lost during shipment. Since this is an item from our marketplace, In order to resolve this for you i can help you to receive your full refund. Or if the refund does not work for you i can escalate the issue directly with our seller, so they can provide another
solution.

I really apologize for this inconvenience, since this is an item from our marketplace In order to resolve this for you i can help you to receive your full refund. Or if the refund does not work for you i can escalate the issue directly with our seller, so they can provide another
solution.


I sincerely apologize for this situation, i can see that this item is marked as delivered a few hours ago, sometimes the tracking information is updated before the item is really delivered, so it is possible that you receive this item in the next hours. Could you please allow us 24 hours to see if this delivery is completed? If that does not happen, reach us back and we
will provide you a complete solution.


Walmart al 1-888-537-5503, opción 3 then 3 // [email protected] 1 800 925 6278 option 2 and then option 4

Finance: 888 516 2614



Due to a system issue we are unable to access to your order or your account, if you have an issue not related to your account or an order already placed, i will be happy to help you. If your issue is regarding an order, or your account: Could you please reach us back within 1-2 hours, by that time we will be able to provide you a complete
solution.

Customer may have attempted to contact us by chat. We were unable to connect and disconnected.