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Diffidently, absolutely, of course
EMPATHY
I really sorry for this inconvenience,
I apologize about this issue, let me check all my information and all my options for you, and i will provided you a solution
Please let me know if i can help you in something else, I would be more than glad to assist you.
Thank you very much for waiting! I have checked your order to find the best option for you! We had some issues due to high volume of orders being placed, I deeply apologize for the issue that it has caused, please accept my sincere apology. Would you like me to process a replacement order?
Thank you so much for this information, I will do my best for give you a resolution
Absolutely! let me take care about it
REPLACEMENT
Thank you very much for letting me to help you today! I have replaced 1 item. The expected delivery date is xxx, you will receive a confirmation email with the new order number shortly. You will not be getting any charge for the replacement order.
CLOSING
Thank you for contacting Walmart.com, please have a wonderful day,
I am going to close this chat. If you still need assistance, please remember that you can visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us.
REFUND
Great! Thank you very much for letting me to help you today! I have processed a full refund of $xxx for your item. It will post to your original payment method, it can take up to 10 business days.
DELIVERY MISSING BEFORE 48 HOURS
I know it can be frustrating to see the tracking information updated as delivered and that you did not receive your order yet. Over the last few days, we have implemented a new onboarding system with our carriers to track packages and avoid unnecessary return processes for our customers and to reduce the wait time of the final delivery of packages. Please allow 48 hours after the carrier delivery scan happened, this will usually enable the carrier to complete the delivery.
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