Notes
Notes - notes.io |
issue: cx informed about the fraud call and SMS regarding fake lucky draw contest
action: na
communication: infomation shared to cx and ask not to share any confidential details // cx agree
--------------------------------------------------------------------
Product info.
issue: cx asked about details of product and price
action: n/a
communication: information shared with cx
issue: cx want to know about the return policy
action: na
communication: information shared to cx about terms and condition regarding 7 days return policy
issue: cx ask about the originality of the product
action: na
communication: told to cx that assured products will be deliver to cx from assured sellers
-------------------------------------------------------------------
Offer details:-
issue: cx ask about the how to use promocode / coupon
action: na
communication :information regarding terms and condition of voucher and coupon shared to cx
issue: cx said he did not get the benefit of promocode
action: na
communication : information regarding terms and condition of voucher shared to cx
issue: cx asked about offer details
action: na
communication :information share with cx
-------------------------------------------------------------------
(Order status / OFD / UD ) :-
issue: cx want to know about the order status
action: na
communication: delivery date shared //ddr shared
issue: cx want fast delivery and delivery before promise date
action: req raised
communication:assured to cx for fast delivery // DDR shared // infro shared
issue: cx want to know about the order status / order is ofd
action: req raised
communication: ask cx to wait till end of the day .. fe number shared
issue: cx want to know about the order status //order marked undelivered
action: complaint raised /FNDR filled//rescheduled delivery//address verified
communication: tat shared 24-48 hrs // ask cx to wait // cx agree
issue:order is late beyond promise date
action: req raised
communication : tat share 24-48 hs / ask cx to wait
issue:order stuck at one location
action: req raised
communication : apology done / tat share 24-48 hs / ask cx to wait
issue - RTO marked
action- request taken
communication - apology done // req to place a new order // cx agreed
issue - UD marked // status show Out of delivery area
action- complain // FNDR Not filled
communication - apology done // req to wait 24-48 // courier team NO. shared /// ask to co-ordinate // cx agreed
issue - UD marked // status show self pickup
action- complain taken / FNDR filled
communication - apology done // req to wait 24-48 // info shared // cx agreed //
-----------------------------------------------------------------------
Return request case:
issue: cx want to return the product //as product is
action: return req raised
communication: infro shared // tat shared 24-48 hrs // ask cx to wait
issue: cx want to return the product // PUC not done
action: return req raised / RL panel filled
communication: 2-3 d TAT share/ infro shared /ask cx to wait
issue: cx want to return the product
action: return req raised
communication: /cx asking about order pickup as it was out for pickup // ask cx to wait//cx agree
issue: cx want to return the product
action: return req raised
communication: cx said PUC already done but not yet updated // info shared / /ask cx to wait 24-48 hrs // courier boy No.-
ask to share courier receipt if got
-----------------------------------------------------------------------
Refund Cases-
issue: cx told payment deducted but order not confirmed
action: complaint forwarded
communication : Refund Tat 72 hrs shared to cx// infro shared // ask cx to wait
issue: cx ask for refund status
action: complaint forwarded
communication :refund initiated // TAT shared //
issue: cx ask for refund status / refund not initiated
action: complaint forwarded
communication :TAT shared // infro shared // ask cx to wait
issue: cx ask for refund status
action: complaint forwarded
communication :NEFT details not present / macro send and informed to cx to provide bank details / infro shared /cx agreed
issue: cx ask for refund status
action: complaint forwarded
communication : refund initiated but not yet reflected // told to cx to share bank statement as per mail send
----------------------------------------------------------------------------
Cancellation Cases:
issue: cx want to cancel the order
action: req taken
communication: info shared //order is cancel
issue:cx want to cancel the order
action: req taken
communication: already cancel // infro shared
issue:cx want to cancel the order//status marked shipped
action: req taken
communication: cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree
issue:cx want to know why order order got canceled
action: req taken
communication: info shared to cx // request to cx to place a new order // apology //cx agreed
----------------------------------------------------------------------
Address change:-
issue: cx wants to change the delivery address
action: req taken
communication:so do as per cx VOC // infro shared
issue: cx wants to change the delivery address
action: req taken
communication: deny to cx as it is not in editable state // infro shared // cx agree
-------------------------------------------------------------------
issue: PDWP case
action: req taken
communication: 6 D TAT shared /apology done / infro shared ask cx to wait
issue: Empty parcel case
action: req taken
communication: 7 D TAT shared /apology done / infro shared // ask cx to wait
issue: item shipped together case
action: req taken
communication: 24-48 hrs TAT share // ask cx to wait // infro share
----------------------------------------------------------------------------------------------------------------------------
issue - cx came to knew his case status
action- Log complain
communication - info shared //// TAT shared //cx agreed
issue - complain against trust play policy
action -request raised
communication - cx recievd same product same as on PDF page // no issue with product like damage/defective or different // denial given //cx agreed
-----------------------------------------------------------------
Issue -"๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐ง๐๐ฅ๐ค๐ง๐ฉ๐๐ ๐๐๐๐ช๐ฃ๐ ๐๐ง๐๐ช๐ ๐๐ฎ ๐ผ๐ฅ๐ฅ ๐๐ค๐ฌ๐ฃ๐ก๐ค๐๐ "
Action - Satisfied customer that call was not from our side // asked customer not to share any information with them details gathered // asked to file a complaint against them in nearest crime branch //
Communication - Information given // customer satisfied //
Simple case - Lucky draw case -
Issue - "๐๐ช๐๐ ๐ฎ ๐๐ง๐๐ฌ ๐๐๐ก๐ก ๐ง๐๐๐๐๐ซ๐๐ ๐๐ฎ ๐๐ช๐จ๐ฉ๐ค๐ข๐๐ง"
Action - Satisfied customer that call was not from our side // asked customer not to share any information with them details gathered // asked to file a complaint against them in nearest crime branch //
Communication - Information given // customer satisfied //
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesnโt require installation. Just write and share note!
Short: Notes.ioโs url just 8 character. Youโll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team