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Process Critical update If customer is complaining about fraud through Anydesk/any remote application
Issue- (Customer reported refund fraud issue via anydesk/remote)
fraudsters details- (XYZ)
Amount debited from customer's account (Please mention if debited)- Yes
*Ensure that we are not missing on this Fraud call log now we have 3 type of fraud remarks
1. fraud call
2. Application download fraud.
3. Anydesk/Remote Fraud*
"Lucky Draw Call/Scam received by Customer" ..........................."Customer reported Refund Fraud via App Download"
"Lucky Draw Call/Scam received by Customer" ..........................."Customer reported Refund Fraud via App Download"
Sir, I understand that your item is already picked, could you please confirm me the pickup date/ courier number and if you have any pickup receipt.
PICK UP NEW ADDRESS
Address
Baba Express ECOM Pvt Ltd.
Pl 105/2 House 2,
Akash Villa Canal Road.
B/h Mulla Dying Mill
Nr Parle Biscuit Godown
Village Bhanodara,
Sachin
Taluka Chorasi
Surat - 394230
Gamezone is no longer available on SD APP and Msite.
All the remaining coins under game zone coin section will be credited to Snapcash for use.
Please update the teams in case any customer reach out to us asking about SD coin conversation into Snap cash. we can inform that "Yes" the conversion has been made. advisor can tag the issue in cash back in case of any issue/escalation.
Taggung
VOC wallet
L1 cash back related issue
tat 24 to 48 hrs
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