Notes

Openings

Hi mi name is Efrain, I hope that your day is doing great! 

Hi mi name is Efrain, thank you for calling Walmart.com, how may I help you?

Ask for more help

 Please accept my apologies for this inconvenience. Do you feel well with the resolution I provided you or is there anything else I can assist you with today?


Apologize.

I apologize for the inconveniences this situation might cause you, I understand how important is to rectify this matter, rest assured we are working to improve our service and offer you a better online shopping experience and to avoid from this happening again.

I will document it, rest assured we are working to improve our service and offer you a better online shopping experience and to avoid from this happening again.



Scenarios

Missing from box

 I am afraid to know you did not receive the complete order, let me tell you that it should has been an error during the packing of the box which I truly sorry for it, be sure that we will work with our team in order to avoid it in the future.  However in order to resolve this as soon as possible, would you like me to process a replacement for it ?


Lost in transit 

 I've researched your missing package and according to our carrier information, I have determined that it was lost during shipment, due we  did not receive updates from the carrier.  Be sure that we will work with our team in order to avoid it in the future.

However in order to get this solve as fast as possible, I am able to process a refund or replacement for it. What would you like ?

After delivery 

 I've researched your missing package and according to our carrier information, I have determined that it was lost after delivered,the order shows as a delivered, but I know you did not receive it. However in order to resolve this as soon as possible, would you like me process a replacement for it?

LAD ask to wait 48 hours

MP ESCALATIONS

This item is sold by VXXX Our Marketplace sellers are Walmart sellers who allow us to sell millions of additional items we wouldn't otherwise be able to offer. The seller is the best contact because they are the experts in supporting what they sell, so in order to get this solve as fast as possible, I need to escalate this directly to them. Their response will come within 48 hours to the email address you use for your Walmart.com account or at your phone number, Please let us fix this. May I have your phone number?