Notes

Return/replacement
Will you please tell me what problem you are facing regarding the product so that I will register your complaint.
I will register your complaint regarding this will you please tell me you want replacement or refund of this item?

Sorry but replacement is not available for this product.
I have taken your return/replacement complaint regarding this order, and your order will be picked up in the next 2-3 days from the "courier name" partner. I apologies that you have faced this issue.
I have taken your return/replacement complaint regarding this order, team will update you regarding this complaint within 24-48 hours. I apologies that you have faced this issue.

Sir/Mam jaan sakta hoon aap is order ko kyu return/replace karna chate hain?
Mai apki complaint le raha hoon aap mujhe ye bta dijiye aap isko replace karwana chate hai ya iska refund chate hain?
Maafi chaunga is product par replacement available nahi hai, apko iska refund hi ho paega.


Maafi chahunga apko preshani hui, apki complaint register krdi gyi hai. apke order ka pickup 2-3 din mai "pickup partner name" ke tarf se karwa leya jaega.
OR
Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update de di jaegi. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Pickup scenarios

Confirmation of pickup
Will you please tell me the pickup of your item is done or not?
Please aap mujhe btaenge apke item ka pickup ho chuka hai ya nahi?

Pickup failure
Sir, As I can see here, it is updated as pickup could not be completed due to <Pickup failure reason>, so could you please confirm for me, did you receive any call for pickup on <RLCW date>.
Sir/Mam jesa ke check kar paa raha hoon, apkae order ka pickup (------) ke wjha se nahi ho paya hai, Apse confirm karwana chata hun ki kya apko pickup ke regarding koi call ayi thi (-----) ko.

Pickup failure 2
Thank you for confirming. Please allow me a moment, so that I will update your concern and try to get your item picked up as soon as possible.
I have updated your concern and be assured the pickup will be reattempted within 2-3 days. I am really sorry about the inconvenience caused and I ensure this will not happen again.

Confirm karwane ke leyai dhanyawadh, App mujhe thoda samay dijiye, taki mai apka concern update kar pau or jald se jald apke product ka pickup krwa pau.
Mane apka concern update kar deya hai, poori koshish ke jaege ke apke sath 2-3 din ke andar pickup attempts dobara karwai jaye.

Pickup SCHD
Sir, As I can see here, the pickup of your item has been schedule and it will be picked up within a maximum of 2-3 days .
Sir , jesa ke check kar pa raha hoon, apke order ka pickup scheduled krwa diya gya hai, esme maximum 2-3 din ka samy lagega.

Pickup OFP
Sir, As I can see here, our courier partner is out for pickup and your item will be picked up today. Rest assured our pickup boy will call you once reach at your destination.
Sir/Mam, jesa ke check kar pa raha hoon, aaj apke product ke pickup ke leyai hamare pickup boy out for pickup hai, aaj apke product ka pickup krwa leya jaega.

Pickup APUC
Sir, I understand that your item is already picked, could you please confirm me the pickup date and if you have any pickup receipt and SMS. Also I request you to please share pickup boy number.
Sir/Mam, samajh paa raha hoon ke apke product ka pickup ho chuka hai, please kya aap mujhe pickup date bta sakte hain or aapke pass koi pickup receipt ho to Apse request hai aap pickup partner ka number bhi share kar dijiye taki mai update kar sakoon.

APUC(Complaint taken)
I have updated your concern, our team will update you regarding this within next 72 hours.
Maine apke complaint register kar de hai apko 72 hours mai team ke tarf se update kar deya jaega. Aap nischint rahe.

PUC/QC Process
Sir, I can see your product is picked and it usually takes 7-8 days post pickup to delivered at our Warehouse for Quality checks after successful quality check your refund/replacement will initiate from our end within 24-48 hours.
Apka product pickup hote he warehouse jaega jesme adhiktm 7-8 din ka samay lagta hai, uske baadh uska quality check hoga , usme pass hote he apka refund/replacement yha se initiate krwa deya jaega. jo ke apke account mai reflect hone mai adhiktm ------ samay lega.

PUC/QC Process door step
Once your order will be picked that, on door steps quality check will take place after successful quality check your refund/replacement will initiate from our end within 24-48 hours.
Ek baar jese he apko product pick hoga, uska quality check hoga usme pass hote he apka refund/replacement yha se initiate krwa deya jaega, jo ke apke account mai reflect hone mai adhiktm ------ samay lega.

Refund

(If within TAT)
I have checked the details and your refund was initiated on <date> by us and banks usually take around (Refund TAT) to reflect the amount in your account.
Don't worry sir/ma'am, your refund will reflect in your account soon.

Sir/Mam, jesa ke check kar paa raha hoon apka amount hmarae tarf se 20/5/2020 ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai adhiktam samay (TAt ) leta hain.
Chinta mat kijeyai sir/ mam, apka amount jald he apke account mai bhe show ho jaega.

(If outside TAT )
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now. I would request you to please get in touch with your Bank and share this reference number <Ref #>.
And I request you to please share your bank statement in PDF form, for the same I am sending you a mail I request you to please share the bank statement on that mail.

Sir jesa ke check kar paa raha hoon apka amount hmarae tarf se 20/5/2020 ko Apke bank apke account mai initate kiya gaya hai.
Maafi chaunga abhi tak apke account mai apka amount show nahi hua hai. Apse request hai aap apne bank statement PDf form mai "initiate date" se lekar aaj tak ke, mail mai send kar dejeyai, uske leyai mai apko ek mail send kar raha hoon aap us par reply kar dejeyiga.

NEFT not present

As I can check that your refund is not initiated from our end because your account details are not present here, So I request you to please share your bank details with us, for that I am sending you mail, please reply on that mail with the account details.
Jesa ke check kar paa raha hoon apke account details yha present na hone ke karan apke refund initiate nahi ho paya hai, apse request hai aap apne account details share kar dijayegi, uske liye mai apko mail send kar rahe hoon aapse request hai aap us par reply karein.

Empty Parcel
Below 500
Sir, We need your cooperation in thoroughly investigating this matter. Therefore, we request you to allow us a maximum of 7 days for a detailed investigation.
Please accept our apology for the inconvenience.
Maafi chaunga apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karunga please aap hame 7 din ka samay dijiye, taki humari team apki complaint par investigate kar sake, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Above 500
Sir, We need your cooperation in thoroughly investigating this matter. Request you to duly fill and sign the undertaking form which is sent to you over your Registered Email ID and send back to us. After that we will update after investigation within the next 7 days

We are sorry for the inconvenience and will get back to you asap!

Maafi chaunga apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gai hai, apse request karunga aap under taking form fill karke humare sath send kar dijiye, uske liye mai apko mail send kar raha hoon, jaise aap form send kar dainge apko team ke tarf se 7 din ke andr update kar deya jaega. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Trust pay policy
Sir, We are pleased to inform you that returning your Snapdeal purchase is simpler than ever with our Easy Returns Policy. You can raise a return or replacement request within 7 days after the item is delivered."
Apko btana chaunga snapdeal ke return/replacement ke 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baad shuru ho jati hai, agar apko order deliver hone ke baad 7 din tak ke bhe problem aati hai product mai to aap apne return/replacement complaint register krwa sakte hain.

Snapdeal guaranty
"Snapdeal is a marketplace, where buyers like you purchase items listed by our sellers on our platform. We diligently approve and encourage only those sellers who can be trusted to sell you high-quality items at unbeatable prices.
We have covered most of the products under standard manufacturer's warranties for hardware or software issues, wherever applicable. In case you are not satisfied with any of our returnable products, we have a 7-day easy return policy to ensure your payments are protected.
We'd be glad to help you.
Snapdeal ke sabhi seller best hain, or sare product bahut best and assured hain, apko product mai koe bhe pareshani nahi aaege. Or apko btana chaunga snapdeal ke return/replacement ke 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baad shuru ho jati hai, agar apko order deliver hone ke baadh 7 din tak ke bhe poblem aati hai product mai to aap apne return/replacement complaint register krwa sakte hain.

CATP(Complaint against trust pay policy)
Sir, I apologize we cannot accept return request of "Product Name" since the item was delivered on DD-MM-YY and the 7 day window to return the item has expired.
Maafi chaunga apke order ke return/replacement request nahi le paunga, kyuki jesa ke check kar paa raha hoon apka order apko (---) ko delivered kiya gya tha, product ke 7 days easy return policy khatm ho chuki hai.


Eske (---) ke brand warrenty hai to apse request karunga please aap ek baar service center visit kejeyai, vo apke eske regarding poori help karenge. Agar apko wha se bhe koe help nahi melte hai to aap humse contact kejeyai unke denail letter ke sath, apke poore help ke jaegi. Asuvidha ke liye khed hai.

Snapcash

What is Snapcash?
Snapcash is your shopping currency at Snapdeal. You can use Snapcash for buying your favorite products through Snapdeal.
How can I earn Snapcash?
You can earn Snapcash by signing up, referring new users, playing games on Snapdeal, placing orders on Snapdeal and lot more.
How can I use my Snapcash?
You can use your Snapcash to buy products through Snapdeal only.
Will the promotional Snapcash points be refunded on order cancellation?



Yes, the promotional Snapcash points once redeemed for an Order can be refunded back for a fixed validity if the Order is returned or cancelled.
Can I use other offers along with Snapcash?
Yes, you can use a promo code along with Snapcash as a payment mode.
Can I use Snapcash on COD orders?
Yes, Snapcash can be applied on COD orders as well.
Can my Snapcash be gifted to other users?
No, you can’t gift your Snapcash to any other user.
Where can I check my Snapcash balance?
Where can I check my Snapcash balance?

Invoice Related
(Direct from app and website)
(i)For website: Great sir/ma'am, just go to Account at the top right corner and click on Orders. Select your item and click on Get invoice. You will immediately get an option to download the invoice.

(Direct from app and website) hindi
Sir, Ma'am, aap my order section mai jakr order par click karein, wha pko get invoice ka option aaege aap us par click kare, apke order ka invoice download ho jaega.

(ii)For the app- Please click on the SD option at the top left corner. Select your item and click on Get invoice. You will shortly receive a copy of your item's invoice at your registered email ID.

(when we will registered complaint)
Sir/ma'am, I'm immediately registering a request on your behalf. We will send you a copy of your invoice within 48 hours to your registered email address. "
Mai yha se apke invoice ke request le raha hoon, agle 24-48 hours, ke andr apke mail ID par apko team ke tarf se invoice send kar deya jaega.

Cx want to change E-mail ID
We are unable to change/delete the email address associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change/delete in the email address associated with an account.
Maafi chaunga sir, registered E-mail id or number change nahi ho paega.

Extra assurance
I’m sorry to hear you are having these problems. We will get this resolved as quickly as possible.

I will make sure that this should be your first and last bad experience with us and you won't face such a problem in the future. I really apologize that you are experiencing this problem.

Your concern is justified and, I understand how you are feeling right now. But be assured I will definitely help you regarding this. Your chat landed on me so, now is my responsibility to help you.

I can understand that you are waiting for a long for the resolution, I appreciate your patience, please allow me the requested time we will get back to you with a resolution as soon as possible.

I know that there has been a delay but please be assured that we are working hard to get your item to you at the earliest.

I know that there has been a delay but please be assured that we are working hard to pick up your order at the earliest.

Do not worry your refund will reflect in your account on and before the given time.

I will make certain that this gets resolved quickly for you.

Your feedback is enormously valuable to us so, we greatly appreciate you taking the time to let us know.

Thank you for your understanding, We are doing everything we can, for resolving your problem quickly.

We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our higher authority. I am going to take care of this for you.

Extra assurance(Hindi)

Aap bilkul nischint rahe ye meri responsibility hogi ki apka order jald se jald deliver krwaya jaye apki deliver date ke andar.

Maafi chahunga, Par aap humare liye bahut value customer hai, aap nischint rahe, Mai jldi se jldi apko jo problem face karni padd rahi hai usko solve krwaunga.

Maafi chahunga apko pareshani huyi, Aap mujhe thora tme dijiye already apki complaint register ho chuki hai, Meri responsibility hogi ki apki problem ko jldi se jldi solve kiya jaye.

Mai samajh sakta hoon apko bahut pareshani ho rhi hai infact apki jagah agar mai hota, mujhe bhi gusa aata, but ab ye meri responsibilty rhegi ki ki apki problem ko jald se jald resolve krwaya jaye aap mujhe ek mauka dijiye.

Main ye sunishchit karoonga ki ye humare sath apka pehla aur antim bura anubhav hona chahie aur aapako bhavishy mein ayisi samasya ka samna nahin karna padega. Asuvidha ke lie khed hai.

Aapki chinta uchit hai aur main samajhata hoon ki aap abhee kaisa mahasoos kar rahe hain. lekin nishchint rahie main is baare mein aapki madad jaroor karoonga. Aapki chat mujh par aayi hai isliye ab mere jimmedari hai ki main apki madad karoon.

Nischint rahe apke order ke deliveryjald se jald karwane ke poore koshish ke jaige or mai khud eska dhyan rakhunga.

Nischint rahe apka order jald se jald pickup karwa liya jaega apko ab jyada wait nahi karna padhega or mai khud eska dhyan rakhunga.
-------------------------------------------------------------------------------------------------------------------------------

(TAGGINGS)

Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –its ofd//ask to wait till the end of the day//info shared

Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –ud marked //tat shared 24 to 48 hrs//fndr fill //info shared

Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication - DDR shared //info shared

Whatsapp Chat ID –
Issue –cx wants to change his delivery address
Action Taken – replied on whatsapp
Communication - address changed // info shared

Whatsapp Chat ID –
Issue –cx wants to change his delivery address
Action Taken – replied on whatsapp
Communication - address not changed//info shared

Whatsapp Chat ID –
Issue –cx wants to return the product due to
Action Taken – replied on whatsapp
Communication –complain taken //tat shared 24 to 48 hrs //info shared

Whatsapp Chat ID –
Issue –cx wants to cancel the order due to
Action Taken – replied on whatsapp
Communication – request taken //ordered canceled //info shared

Whatsapp Chat ID –
Issue –cx wants to cancel the order due to
Action Taken – replied on whatsapp
Communication – request taken //ask to refuse at door step//info shared

Whatsapp Chat ID –
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication –puc not done tat shared 2 to 3 days//rl fill//info shared

Whatsapp Chat ID –
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication –puc already done on 0000 but not marked //apuc concern//tat shared//rl fill//info shared

Whatsapp Chat ID –
Issue –cx wants to know about the refund status
Action Taken – replied on whatsapp
Communication –ask to share the bank details//tat shared 24 to 48 hrs //info shared

Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –rto marked// ask to place new order//info shared

Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –order is late //tat shared 24 to 48 hrs // info shared

Whatsapp Chat ID –
Issue –cx wants to know about the product info
Action Taken – replied on whatsapp
Communication –info shared according to pdp

Whatsapp Chat ID –
Issue –cx wants to know about the fake query
Action Taken – replied on whatsapp
Communication –info shared

Whatsapp Chat ID –
Issue –
Action Taken – replied on whatsapp
Communication –