Notes

[email protected]
Sd@12345
Faizan123
IASPL2260
50004

Issue - cx want delivery detail
Action - info given //courier boy no. shared
Communication- product is out for delivery //product will deliver today only before 6//cx agreed

FE asking cx to come 1 km to receive product delivery // apology done // try to deliver at home

Issue - cx want delivery detail
Action - info given //sms send
Communication- pdd shared//ddr shared //tracking details shared //cx agreed

ISSUE:- cx ask about pickup status
ACTION:-complaint already raised/RL panel filled//ask the cx to give parcel to courier boy in original packaging //courier partner name shared//courier boy asking cx to come 5 km away from address//apology done
COMM:- ask cx that pickup rescheduled//ask cx to wait 2-3 days// cx agreed

Issue - One or more items is missing – Shipped together case // cx received one item // ordered two
Action - info given //apology done
Communication- tat shared 24-48 hour //asked cx to wait //cx agreed

Issue - cx want delivery detail
Action - info given //sms send
Communication- pdd will breached // product is late beyond PDD// try to deliver asap// apology done //cx agreed

Issue - cx want Snapcash details
Action - info given //
Communication- info shared that by sharing SD cx get Snapcash//cx can use upto 20% Snapcash as discount//cx agreed

Issue: cx wants to know the complaint status(return case)
Action: RL filled// tat shared 2-3 days for pickup
comm: apology done//shared the complaint status//shared the courier partner name//also guide to pack the parcel in original packing//cmn

Issue - cx want pick up detail
Action - info given //RL filled//2-3 days for pickup//address confirmed
Communication- apology done//24 hour to initiate refund//2 hour to reflect//guide cx regarding packing//cx agreed

Issue - cx want delivery detail
Action - info given //product RTOed//apology done
Communication- asked to place new order//cx agreed

cnc//sms send//switch off//no response//no incoming service available//silent call/my voice repeating itself

call connected//disconnected by cx after intro//cx not able to hear my voice//call drop

cx received delvery//cmb placed by mistake

cnc//sms send//silent call//no ringing//call disconnected after giving 3 warnings

cx raised CMB by mistake

44307432373 pickup issue

Issue: cx wants to know delivery detail//UD case
Action: FNDR filled//address confirm and updated in FNDR
comm: apology done//try to deliver asap//tat shared 24-48 hour//cx agreed

Issue - cx want refund/replacement
Action - info given //RPI initiated//2 days for pickup
Communication- apology done//24 hour to initiate refund//2 hour to reflect refund//guide cx regarding packing//
cx agreed

44497872779 happy cx refund succesful 51290782275 happy cx

Issue - cx want delivery early
Action - info given //sms send
Communication- pdd shared//try to deliver product early but surety not given//cx agreed

Issue - cx want refund detail
Action - info given//macro shared asking bank detail
Communication- apology done//24 to initiate refund//2 hour to reflect//cx agreed

Issue - cx want to cancel
Action - info given //Request taken
Communication- ordered wrong size product//request taken//order cancelled//deny at doorstep if delivery attempted//cx agreed

Issue - cx want to cancel
Action - info given //Request taken
Communication- ordered wrong size product//request taken//order cancelled//deny at doorstep if delivery attempted//cx agreed

Issue - cx want to know why order cancelled
Action - info given //apology done
Communication- order cancel due to technical error//asked to place new order//cx agreed


issue : empty parcel case
action : call connected
comm: info. shared to cx /// already tat shared 24-48 Hour /// cx not agreed on tat shared cx told me cx received tat when cx call us every time//cx angry

Issue - cx paid twice UPI and cash also
Action - info given //apology done//complain taken
Communication- UPI payment first pending after delivery boy left payment got successful/asked cx to coordinate with delivery boy//no. shared///cx agreed

issue: cx want to know about pickup//pickup is not done but cx ask I place a shirt pack of 2 but I receive only one

Issue - cx received empty parcel
Action - RL filled//
Communication- No need for pickup//cx agreed


ISSUE:-- cx received an empty parcel
ACTION taken:-- apology done // complaint taken // tat shared 7 days
COMMUNICATION:-- Cx said that he received an empty parcel // informed that complained raised // asked to wait for 7 days for investigation // apology done // cx agreed


ISSUE:-- cx received an empty parcel///cx received cloth and thermocol
ACTION taken:-- apology done // complaint taken // tat shared 7 days//macro shared UT form
COMMUNICATION:-- Cx said that he received an empty parcel // informed that complained raised // asked to wait for 7 days for investigation after providing UT form // apology done // cx agreed

issue- Cx want to return product
action-macro shared asking images
comm-ask cx to send Product Image Invoice Cop

Snapdeal packaging asap//tat shared 24-48 for update//cx agreed



Issue: Status shows delivered but I didn’t receive it {PDWP}
Action: complaint already raised
comm: apology done//shared the delivery status//asked cx we will share POD with cx//tat shared 48 hours for update//cx agreed


ISSUE :- Cx want to know about product delivery
ACTION :-UD marked // FNDR not filled due to ODA // Address verified
Communication :- Cx order undelivered //Apology done // product is out for delivery //product will be delivered today itself//cx agreed



45098113696 case

45133399129 RPI appreaction call

44992480728 APUC case product picked up on 20 march

44670155808





issue- cx wants refund asap // APUC case // cx has no receipt
action- RL filled // courier boy no. 9414716013
comm- tat shared 24 to 48 hours// product picked up by XB on 22 feb apology done // cx agreed
case escalated

80329299
80327309
refund checking

45162347795
old man case morning ship together

45333757040 tag left

45122160821 pickup pending asking for no.
44864574110 APUC case

Order
44673922973

44920165935 manuall case 13 april
44650506945 manuall case 13 april
45257495321 pickup pending 14 april

ISSUE:- cx want product pickup
ACTION:-RL panel filled//
COMM:- ask cx that pickup rescheduled//ask cx to wait 2-3 days// cx agreed




cx want to retain product//no need for pickup//cancel pickup


Issue - cx want to cancel pickup
Action - info given //Request taken
Communication- cx want to retain product//request taken//pickup cancelled//deny at doorstep if pickup attempted//cx agreed


45122336805 pickup pending since 26 march 16/04/2022
80444765 escalate to refund team
45493359441 cip stuck
80284142 pickup pending since 31 march