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Ans. 1. Apologies, if the customer get any problem with the product .
2. Retain to extract more values
3. To listen the concern and give a valuable resolution
4. Patience
5. Epmathy
6. Power statements to retian the customer
7. No Grammatical mistakes.
8. Ignore any wrong commitment in written communication.
2. A customer has been following up for 3 days and is abusive as his refund is due for 10 days. Please write a mail pacifying the customer as the refund will take more 5 days to be processed.
Greetings of the day ! Mr. Ayush
I hope you are doing well ,
First of all i would like to apologies that you are facing this issue . i appreciate yur patience in this regards, there is some technical issue we were facing in processing your refund . But i want to inform you that your refund will take more 5 days to be processed as we are making your refund is our priority and will inform you ASAP we will receive the updates from the seller end .
Regards,
Support Team
3. In 100 to 150 words explain the importance of customer care for any business.
Ans. In order to explain about the importance of customer care service i would like represent some views.
1. The customer can get full satisfaction with the product weather its affordable and usable for its goods.
2. The customer care represent like how we are dealing and informing customer about his or her product.
3. It retains customer and get extract more value from the customer .
4. Results in positive reviews about the products .
5. Its boost the employee morale and reduce the turnover cost.
6. Customer used to give reviews for the product as well also likes to give the feedback regarding the product weather the product is effective or good
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