Notes

Multi-Channel Fulfillment Centers For International orders
There's no easy way to describe this, other than to basically say that a Us based multi Channel fulfillment company needs to treat their clients like they would if they were purchasing from them. This might sound like a tall order, however, it's not nearly as hard as it sounds. There are many good examples of how this is done throughout the industry. There is no need for one company or another to "specialize" in this aspect of warehousing. Multi Channel fulfillment should be tailored to the individual requirements of each company.

Many companies believe that they have a special brand or that they have the answers when it comes to fulfilling orders. These notions are usually born out of their desire to be first and to provide the best customer service possible. This is a good thing in some situations, but in the case of multi channel fulfillment, one can take pride in knowing that they are the company to turn to when all else has failed. By listening to them talk about how great their fulfillment department is, it can often help a company determine whether or not it should be outsourcing in the first place.

One of the most common mistakes made by large US multi channel fulfillment companies is issuing the same order to multiple clients. In doing so, these businesses are left with very little profit. A large warehouse can only hold so many boxes. Each order that is placed will require a new box and the right size and shape. This means an additional investment into manpower just to process these orders.

Another mistake multi channel fulfillment companies make is assuming that the best shipping solution is their truck mount carriers. These solutions have limited use and should be used as a last resort. The reason being, the truck mount carriers cannot keep up with the huge volume of orders that are received at any given time. It is simply too much work for them to keep up on a consistent basis.

Another mistake that is made by many US companies is using un-inspected or under-inspected stock. Stock that is ordered but never actually received is costing the company money. It can result in them paying for storage fees as well as excessive labor costs. As a result, they are either nickel-and-dime, or they send customers empty boxes. Either way, it doesn't make any sense.

All US multi channel fulfillment companies should understand that shipping on time and in adequate quantities are vital. They must provide accurate shipment information. The only way to accomplish this is to know what the stock levels are at all times. Only then can a company properly plan shipments to meet their customer's needs.

US companies need to take inventory of where their inventory stands at all times as well. When an order is received, the fulfillment company must place the order with the manufacturer. Once the order is placed, the company must track it through every detail. Tracking it ensures that the order is fulfilled as scheduled. If the order isn't fulfilled on schedule, customers should be notified immediately so that they can return the products or cancel the order.

US based multi channel fulfillment companies must always have some US or international warehouse space available to store incoming orders. Fulfillment centers should not let orders pass them without receiving an inspection. Every US company will incur some storage fees for taking orders for products that aren't on their assembly lines at the time of shipping. This should be factored into the final bill. A quality multi channel fulfillment center can help control the costs associated with shipping by providing accurate cost estimates. By doing this, a business owner can ensure that his company's shipping bill is as low as possible.
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