Notes
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incomplete query // cx unresponsive
Whatsapp chat id -124256
issue- product ud
action- FNDR filled// info shared on chat
communication- tat shared 24-48 hours
Whatsapp chat id -124123
issue-payment deducted order not confirmed
action- info shared on chat
communication- tat shared 72 hours
Whatsapp chat id -124274
issue- cx want to know delivery details
action- info shared on chat
communication-shared dispatch date and pdd
Whatsapp chat id -124274
issue-cx want specific delivery
action- info shared on chat
communication- shared pdd and informed will try best to deliver as per remarks
Whatsapp chat id -124229
issue-pickup pending
action-RL filled// info shared on chat
communication-tat shared 2-3 days
Whatsapp chat id -124090
issue-Rpi denied // cx not agreeing// very adamant
action- info shared on chat // open case
communication- tat shared 24-48 hours
Whatsapp chat id -124394
issue-cx wanted to cancel
action- info shared on chat
communication- already shipped//requested to deny at doorstep
Whatsapp chat id -124394
issue-cx wanted to cancel
action- info shared on chat
communication- cancelled as per request
Whatsapp chat id -123790
issue-neft not present
action-macro sent
communication-requested to share bank details by replying to the mail sent
Whatsapp chat id -124102
issue- product ofd
action-info shared on chat
communication- requested to wait till 6 p.m
Whatsapp chat id -124443
issue- order late
action-info shared on chat
communication- tat shared ASAP// apology done// assurance give
Whatsapp chat id -124248
issue-product ofp
action- info shared on chat
communication- requested to wait till EOD
Whatsapp chat id -123955
issue- apuc
action- info shared on chat// rl filled
communication- tat shared on chat 72 hours
Whatsapp chat id -123403
issue- product rto
action-info shared on chat
communication- requested to place a fresh order
Whatsapp chat id -123703
issue- cx want t o change delivery address// already shipped
action-info shared on chat
communication- requested to coordinate with delivery boy
Whatsapp chat id -123852
issue-Neft Details not present.
action-macro sent
communication- requested to share the bank details by replying to the mail sent .
Whatsapp chat id -112495
issue-cx received different product
action-sms sent // info shared on chat
communication- requested to raise the return request by using the link in the message
Whatsapp chat id -123979
issue- product rto
action-info shared on chat
communication- requested to place a fresh order
Whatsapp chat id -119730
issue-I haven't received my refund
action-macro sent // info shared on chat
communication- requested to share the bank statement by replying to the mail sent
Whatsapp chat id -111619
issue-empty parcel
action- info shared on chat
communication- requested to share the ut form// ut form sent
Whatsapp chat id -123529
issue-cx want to change alternate number
action- info shared on chat
communication- denial given// alternate number added
Whatsapp chat id -123099
issue-PDWP
action- info shared on chat
communication- tat shared 24-48 hours
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